April Hoff

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise car

Provided positive first impressions to welcome existing, new, and potential customers.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
• Assisted in hiring and training new employees, fostering a collaborative team atmosphere.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Prepared products following restaurant, health, and safety standards and procedures.