April Hogeboom
Summary
Ambitious Senior Customer Service Associate with multiple years of experience working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Associate
Voya Financial
09.2021 - Current
- Provide highest level of professionalism and knowledgeable service to every customer.
- Navigate multiple data systems including SalesForce, MAX, Task Manager.
- Provide senior coaching and support to team members.
- Collaborate with other senior team members to develop and implement procedures for the call center.
- Lead and support cross-training and projects.
Patient Service Representative
FHN Memorial Hospital
05.2021 - 09.2021
- Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Communication of policy and procedure guidelines.
- Input patient and insurance information into company computer system using MEDITECH.
Brand Ambassador
Seljan Company, Inc.
10.2018 - 03.2021
- Built and maintained knowledge of evolving product and service offerings to existing customers and promote additional sales.
- Marketed products and services at trade shows and promotional events.
- Completed invoicing and data entry such as: royalty fees, commissions, product inventory and new product launches.
- Developed and coordinated trainings to help individuals learn company policies, procedures and job tasks.
Administrative Assistant
Wisconsin Equine Clinic And Hospital
12.2016 - 10.2018
- Obtained information and history from clients to maintain medical charts.
- Assisted veterinarians in examining animals.
- Advised animal owners of sanitary measures, feeding, general care, medical conditions and treatment options.
- Prioritized and accomplished multiple tasks simultaneously to efficiently provide emergency care.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Customer Service Representative
Seljan Company, Inc.
03.2015 - 12.2016
- Provided customer support for vendors/suppliers
- Orchestrated weekly meetings with employees that were structured to aid in enhancement of product sales, goals, and projections.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Maintained customer satisfaction by communicating production lead times and product knowledge.
Education
High School Diploma -
Lena-Winslow High School
Lena, IL05.2013
Skills
- Analytical
- Self-Motivated
- Interpersonal and written communication
- Data Management
- Revenue generation
- Peer support
Timeline
Senior Customer Service Associate
Voya Financial
09.2021 - Current
Patient Service Representative
FHN Memorial Hospital
05.2021 - 09.2021
Brand Ambassador
Seljan Company, Inc.
10.2018 - 03.2021
Administrative Assistant
Wisconsin Equine Clinic And Hospital
12.2016 - 10.2018
Customer Service Representative
Seljan Company, Inc.
03.2015 - 12.2016
High School Diploma -
Lena-Winslow High School
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