April Holland
Atwood,IL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Super 8 Hotel
04.2022 - 10.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Cashier
Road Ranger
01.2022 - 03.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Cashier
Casey's General Stores
03.2020 - 01.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Drive-Thru Cashier
McDonald's
10.2011 - 01.2020
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Developed strong communication skills while interacting with diverse clientele daily.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Balanced cash registers at the beginning and end of each shift, ensuring accurate accounting records were maintained.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
Education
Ardrey Kell High School
Charlotte, NCSkills
- Customer Service
- File Organization
- Office Organization
- Guest Relations
- Cash Handling
- Filing
- Verbal and Written Communication
- Problem-Solving Skills
- Issue Handling
- Listening Skills
Hobbies
- Photoshop Hobbyist (10+ Years)
- Self-taught Guitarist (5+ Years)
Timeline
Front Desk Receptionist
Super 8 Hotel
04.2022 - 10.2023
Cashier
Road Ranger
01.2022 - 03.2022
Cashier
Casey's General Stores
03.2020 - 01.2022
Drive-Thru Cashier
McDonald's
10.2011 - 01.2020
Ardrey Kell High School