Tanya Trousdale
Muscle Shoals
Summary
Mortgage lending professional with comprehensive experience in loan origination and client advisement. Proven ability to streamline loan processing and ensure adherence to regulatory requirements while maintaining strong client relationships. Valued for collaborative teamwork and results-driven approach, adapting seamlessly to changing market conditions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer/TRID Specialist
First Metro Bank
01.2013 - Current
- Analyzed financial information, credit reports, and loan applications to determine borrower eligibility
- Advised clients on various mortgage options and helped them choose the most suitable loan program for their needs
- Managed loans from application to closing, ensuring timely completion and customer satisfaction
- Collaborated with underwriters, processors, and other stakeholders to gather necessary documentation and resolve any issues that arose during the loan process
- Maintained up-to-date knowledge of industry regulations, guidelines, and lending programs
- Provided exceptional customer service by promptly responding to inquiries, addressing concerns or complaints professionally
Mortgage Originator/Closer/Loan Officer
First Metro Bank
01.2010 - 01.2013
- Evaluated creditworthiness of applicants by analyzing credit reports, income statements, and asset documentation
- Collaborated with loan processors to ensure timely and accurate completion of all required documentation
- Served as a trusted advisor by providing guidance and support to borrowers throughout the entire loan process
- Assisted clients in completing necessary paperwork such as applications forms, disclosures, and required disclosures accurately
- Adhered to all federal/state laws as well as internal policies related to mortgage lending practices
- Prepared accurate loan packages for submission to underwriting department within specified timeframes
- Collaborated with underwriters, processors, and other stakeholders to facilitate the loan approval process
Branch Manager/Loan Officer
First Metro Bank
01.2006 - 01.2009
- Managed daily operations of a busy bank branch, overseeing all aspects of customer service, sales, and team management
- Led a team of employees, providing guidance, training, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Collaborated with regional managers to develop strategies for achieving branch goals while maintaining compliance with regulatory requirements
- Built strong relationships with key clients/business partners through proactive communication and personalized service delivery
- Oversaw cash management activities including balancing vault/cash drawers, ordering currency/coin supplies, managing ATM operations etc
Mortgage Loan Officer
First Metro Bank
01.2004 - 01.2009
- Managed loans from application to closing, ensuring timely completion and customer satisfaction
- Collaborated with underwriters, processors, and other stakeholders to gather necessary documentation and resolve any issues that arose during the loan process
- Maintained up-to-date knowledge of industry regulations, guidelines, and lending programs
- Provided exceptional customer service by promptly responding to inquiries, addressing concerns or complaints professionally
- Negotiated terms and conditions of loans with borrowers while adhering to company policies and regulatory requirements
Secretary to Vice President
First Metro Bank
01.2002 - 01.2004
- Managed and maintained executive calendars, scheduling appointments and coordinating meetings
- Prepared correspondence, reports, memos, and presentations for executives using Microsoft Office Suite
- Maintained confidential files and records in accordance with company policies
- Managed email correspondence by responding to inquiries promptly and professionally
- Provided administrative support to multiple departments by handling various tasks simultaneously
- Proofread documents for accuracy in grammar, punctuation, spelling, formatting etc
Floater
First Metro Bank
01.2002 - 12.2002
- Go Branch to branch to fill in where needed.
- Teller
- Proof
- Customer Service (Contact and back office)
- Wire Transfers
- Balancing Federal Reserve at end of day
Education
Banking -
Community Bankers Association of Alabama
Birmingham, AL10.2005
Bachelor's degree - undefined
University of North Alabama
Florence, AL12.2001
High School Diploma - undefined
Hamilton High School
Hamilton, AL05.1997
Skills
- Loan officer experience
- Loan processing
- Executive administrative support
- Loan origination
- TRID Specialist
- Attention to detail
- Customer service
- Client account management
- Document review
- Regulatory compliance
Certification
Driver's License
Timeline
Mortgage Loan Officer/TRID Specialist
First Metro Bank
01.2013 - Current
Mortgage Originator/Closer/Loan Officer
First Metro Bank
01.2010 - 01.2013
Branch Manager/Loan Officer
First Metro Bank
01.2006 - 01.2009
Mortgage Loan Officer
First Metro Bank
01.2004 - 01.2009
Secretary to Vice President
First Metro Bank
01.2002 - 01.2004
Floater
First Metro Bank
01.2002 - 12.2002
Bachelor's degree - undefined
University of North Alabama
High School Diploma - undefined
Hamilton High School
Banking -
Community Bankers Association of Alabama