April Holmes
Missouri City,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Office Manager/Lead Tax Preparer
RT Mallard CPA dba JH Tax Service
Houston , TX
2020.01 - Current
- Reviewed tax returns for individuals, corporations and partnerships to ensure accuracy.
- Analyzed financial records to determine the appropriate tax filing status.
- Prepared tax forms in accordance with federal, state and local regulations.
- Identified deductions and credits that clients were eligible for.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Community Coordinator Manager
Caring Hearts
Jayess , MS
2011.05 - 2019.12
- Assisted with data collection and analysis to improve community progress reports.
- Greeted all visitors warmly, initiating introductions of staff and guests.
- Organized and facilitated monthly volunteer events for the local community.
- Participated in town hall meetings to discuss current issues affecting the local area.
- Facilitated dialogues between different groups in order to foster collaboration among them.
- Created reports and presentations summarizing key findings from research conducted.
- Coordinated with various stakeholders to ensure successful implementation of projects.
- Compiled and analyzed data related to community engagement activities.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Recruited, interviewed, and hired volunteers and staff.
Child Support Specialist
MS Department of Human Services
Tylertown , MS
2008.02 - 2011.04
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
- Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
- Analyzed financial information related to income, assets, expenses, and liabilities of non-custodial parents.
- Created reports detailing activities such as caseload statistics, arrears balances, collections history.
- Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.
- Monitored compliance with court orders by verifying that payments are received within specified timelines.
- Participated in mediation sessions between custodial parties involved in disputes over issues such as visitation rights or health insurance coverage.
- Assessed eligibility for public assistance programs such as Temporary Assistance for Needy Families.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
Education
Associate of Arts - Criminal Justice/Sociology
Southwest Community College
Summit, MSAssociate of Arts - Sociology
Houston Community College
Houston, TXSkills
- Data Entry
- Staff Management
- Inventory Control
- Staff hiring
- Policy Knowledge
- Interviewing techniques
- Office Administration
- Client management
- Excellent research skills
- Conducting interviews
- Reliability
- Goal Setting
- Tax planning strategies
- Project management expertise
- Individual returns preparation
- Tax reporting
- Tax Return Preparation
- Documentation filing
Timeline
Office Manager/Lead Tax Preparer
RT Mallard CPA dba JH Tax Service
2020.01 - Current
Community Coordinator Manager
Caring Hearts
2011.05 - 2019.12
Child Support Specialist
MS Department of Human Services
2008.02 - 2011.04
Associate of Arts - Criminal Justice/Sociology
Southwest Community College
Associate of Arts - Sociology
Houston Community College
Similar Profiles
Tammy Mac CueTammy Mac Cue
Assistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax ServiceAssistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax Service
Kiana GoodmanKiana Goodman
General Manager at Moving On Now LLC Dba Liberty Tax ServiceGeneral Manager at Moving On Now LLC Dba Liberty Tax Service
CAROL LYNN MONVILLE-STIDDCAROL LYNN MONVILLE-STIDD
Owner/CPA at Carol Lynn Monville CPA PA Dba The Villages CPAOwner/CPA at Carol Lynn Monville CPA PA Dba The Villages CPA