April Holmes
Missouri City,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Office Manager/Lead Tax Preparer
RT Mallard CPA dba JH Tax Service
Houston, TX
01.2020 - Current
- Reviewed tax returns for individuals, corporations and partnerships to ensure accuracy.
- Analyzed financial records to determine the appropriate tax filing status.
- Prepared tax forms in accordance with federal, state and local regulations.
- Identified deductions and credits that clients were eligible for.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Community Coordinator Manager
Caring Hearts
Jayess, MS
05.2011 - 12.2019
- Assisted with data collection and analysis to improve community progress reports.
- Greeted all visitors warmly, initiating introductions of staff and guests.
- Organized and facilitated monthly volunteer events for the local community.
- Participated in town hall meetings to discuss current issues affecting the local area.
- Facilitated dialogues between different groups in order to foster collaboration among them.
- Created reports and presentations summarizing key findings from research conducted.
- Coordinated with various stakeholders to ensure successful implementation of projects.
- Compiled and analyzed data related to community engagement activities.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Recruited, interviewed, and hired volunteers and staff.
Child Support Specialist
MS Department of Human Services
Tylertown, MS
02.2008 - 04.2011
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
- Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
- Analyzed financial information related to income, assets, expenses, and liabilities of non-custodial parents.
- Created reports detailing activities such as caseload statistics, arrears balances, collections history.
- Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.
- Monitored compliance with court orders by verifying that payments are received within specified timelines.
- Participated in mediation sessions between custodial parties involved in disputes over issues such as visitation rights or health insurance coverage.
- Assessed eligibility for public assistance programs such as Temporary Assistance for Needy Families.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
Education
Associate of Arts - Criminal Justice/Sociology
Southwest Community College
Summit, MSAssociate of Arts - Sociology
Houston Community College
Houston, TXSkills
- Data Entry
- Staff Management
- Inventory Control
- Staff hiring
- Policy Knowledge
- Interviewing techniques
- Office Administration
- Client management
- Excellent research skills
- Conducting interviews
- Reliability
- Goal Setting
- Tax planning strategies
- Project management expertise
- Individual returns preparation
- Tax reporting
- Tax Return Preparation
- Documentation filing
Timeline
Office Manager/Lead Tax Preparer
RT Mallard CPA dba JH Tax Service
01.2020 - Current
Community Coordinator Manager
Caring Hearts
05.2011 - 12.2019
Child Support Specialist
MS Department of Human Services
02.2008 - 04.2011
Associate of Arts - Criminal Justice/Sociology
Southwest Community College
Associate of Arts - Sociology
Houston Community College
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