April Holomshek

Recovered at home from having 2 back surgeries within the same year.

• Maintained comprehensive records of all shipments, invoices, and customer communications to facilitate accurate reporting and informed decision-making.
• Created detailed reports on account performance, identifying areas for improvement and implementing corrective actions when needed.
• Developed customized logistics solutions to meet the unique needs of key accounts, resulting in increased customer loyalty.
• Increased client satisfaction by streamlining logistics processes and implementing cost-effective strategies.
• Ensured compliance with industry regulations and company policies by staying current on updates and changes in the logistics field.
• Managed multiple accounts, ensuring timely delivery of products and maintaining strong relationships with clients.
• Reduced shipping costs by negotiating favorable contracts with carriers and optimizing transportation routes.
• Established successful partnerships with third-party vendors, leveraging their expertise to enhance service offerings for clients.
• Developed strong rapport with carriers, vendors, and other key stakeholders within the logistics industry to ensure seamless service delivery for all accounts.
• Reviewed and negotiated contracts with carriers to optimize shipping costs.
• Prospected for leads to build pipeline and convert to sales opportunities.
• Secured discounts from third-party logistics service providers to deliver substantial cost savings.
• Provided accurate updates on vehicle status to clients, fostering strong relationships with repeat customers.
• Contributed ideas for process improvements that led to an increase in efficiency within the entire department.
• Collaborated with dispatchers to effectively manage schedules and resolve any potential issues during transport.
• Maintained strict adherence to safety protocols, resulting in zero accidents during transportation assignments.
• Adhered to company policies when handling unique or challenging transports of high-value vehicles.
• Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
• Closely monitored cargo during transit and maintained secure transport.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Volunteered to help with special projects of varying degrees of complexity.

• Managed a diverse portfolio of clients, proactively addressing their unique shipping requirements and challenges.
• Built long-lasting partnerships with key industry stakeholders, fostering collaboration for mutual benefit in the logistics space.
• Spearheaded efforts to increase revenue by targeting untapped market segments within the logistics sector.
• Enhanced customer satisfaction with timely communication of shipment status updates and proactive issue resolution.
• Increased efficiency in logistics operations by implementing innovative routing and scheduling strategies.
• Facilitated successful resolution of disputes between carriers and clients, protecting both parties'' interests while preserving valuable business relationships.
• Ensured compliance with regulatory requirements while maintaining operational efficiency during periods of rapid business growth.
• Reduced transportation costs through strategic carrier negotiations and volume discounts.
• Optimized load planning process, maximizing trailer utilization while minimizing transit times and fuel consumption.
• Trained new team members on brokerage procedures, ensuring consistent delivery of high-quality service across the organization.
• Developed strong relationships with carriers, resulting in improved service levels and cost savings.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Developed and maintained relationships with customs brokers, freight forwarders and customers.
• Coordinated with shipping and transport companies on behalf of clients.

• Facilitated timely referrals to specialists by diligently coordinating appointments and communication between patients, primary care physicians, and external providers.
• Supported healthcare providers in delivering optimal patient care by promptly addressing concerns or questions related to patient intake processes.
• Enhanced patient satisfaction by providing timely, accurate information on medical services and insurance coverage.
• Provided ongoing training support for new staff members on Medical Intake Coordinator duties, ensuring consistent quality performance across the team.
• Maintained strict confidentiality of sensitive patient information while handling medical records and personal documents in accordance with HIPAA guidelines.
• Improved team efficiency by regularly updating colleagues on new procedures, regulations, and best practices in medical intake coordination.
• Facilitated smooth transitions for patients from hospital to home care by collaborating with case managers, doctors, nurses, and family members.
• Played a key role in the development of an improved patient intake process that significantly reduced paperwork redundancies and wait times.
• Increased accuracy of patient records by diligently reviewing documentation and verifying information with patients and healthcare professionals.
• Demonstrated exceptional attention to detail in managing patient data entry tasks, ensuring the accuracy of information captured for hundreds of patients on a weekly basis.
• Organized paperwork such as charts and reports for office and patient needs.
• Developed strong relationships with insurance providers to facilitate prompt claim processing and resolution of billing issues for patients.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Entered referrals into appropriate system based on type of referral obtained.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Organized incoming referrals from physicians'' offices efficiently, resulting in a streamlined admission process for new patients.
• Assisted patients in completing necessary paperwork accurately and thoroughly before their appointments, minimizing delays during check-in processes.
• Ensured high-quality customer service by actively listening to patient needs, answering inquiries professionally, and resolving issues promptly.
• Conducted regular audits of patient files to maintain compliance with regulatory requirements, identifying discrepancies and rectifying any errors found therein swiftly.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
• Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.