April Hoskins
Humble,TX
Summary
I am a highly skilled and professional supervisor. Dedication to maintaining customer satisfaction and company success have been keys to my success I am a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities helped me to meet team goals.
Overview
17
17
years of professional experience
Work History
Dispatch Coordinator
Watco Transloading
Humble, TX
06.2022 - 11.2023
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Assisted in the development of performance metrics for drivers, leading to increased productivity and accountability.
Supervisor
ALLIED UNIVERSAL
The Woodlands, TX
10.2014 - 12.2019
- My position requires appropriate response to a wide variety of situations including, crime, fire and medical emergencies
- I am responsible for the protection of company and building occupant personnel, and the entire building facility
- Vigilance is key
- Supervise and schedule shifts of personnel
- Issue employee disciplinary action when appropriate
- Respond to alarms
- Investigate disturbances
- Report all incidents, including medical emergencies to law enforcement
- Screen building visitor credentials
- Inspect parking lot for violations.
Sales Floor Associate
TARGET
01.2008 - 01.2009
- Guest engagement
- Organized and cleaned the sales floor.
Customer Service Representative
ASSURION
01.2007 - 01.2008
- Timely managed high volume of inbound/outbound calls
- Followed call center scripts
- Identified & researched customer needs and provided appropriate solutions.
Education
High School Diploma -
Phillis Wheatley
Houston, TX05.2009
Skills
- Detailed Reporting
- Organizational Skills
- Strong Communication
- Data Analysis
- Paperwork Processing
- Data Entry
- Process Improvement
- Customer Service & Rapport
- Keen Observance
- Record Keeping
- Team Coordination
- Attention to Detail
Coursework
- Business Administration
- Organizational Business Development
- Marketing and Communications
Timeline
Dispatch Coordinator
Watco Transloading
06.2022 - 11.2023
Supervisor
ALLIED UNIVERSAL
10.2014 - 12.2019
Sales Floor Associate
TARGET
01.2008 - 01.2009
Customer Service Representative
ASSURION
01.2007 - 01.2008
High School Diploma -
Phillis Wheatley