Summary
Overview
Work History
Education
Skills
Coursework
Timeline
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April Hoskins

Humble,TX

Summary

I am a highly skilled and professional supervisor. Dedication to maintaining customer satisfaction and company success have been keys to my success I am a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities helped me to meet team goals.

Overview

17
17
years of professional experience

Work History

Dispatch Coordinator

Watco Transloading
06.2022 - 11.2023
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Assisted in the development of performance metrics for drivers, leading to increased productivity and accountability.

Supervisor

ALLIED UNIVERSAL
10.2014 - 12.2019
  • My position requires appropriate response to a wide variety of situations including, crime, fire and medical emergencies
  • I am responsible for the protection of company and building occupant personnel, and the entire building facility
  • Vigilance is key
  • Supervise and schedule shifts of personnel
  • Issue employee disciplinary action when appropriate
  • Respond to alarms
  • Investigate disturbances
  • Report all incidents, including medical emergencies to law enforcement
  • Screen building visitor credentials
  • Inspect parking lot for violations.

Sales Floor Associate

TARGET
01.2008 - 01.2009
  • Guest engagement
  • Organized and cleaned the sales floor.

Customer Service Representative

ASSURION
01.2007 - 01.2008
  • Timely managed high volume of inbound/outbound calls
  • Followed call center scripts
  • Identified & researched customer needs and provided appropriate solutions.

Education

High School Diploma -

Phillis Wheatley
Houston, TX
05.2009

Skills

  • Detailed Reporting
  • Organizational Skills
  • Strong Communication
  • Data Analysis
  • Paperwork Processing
  • Data Entry
  • Process Improvement
  • Customer Service & Rapport
  • Keen Observance
  • Record Keeping
  • Team Coordination
  • Attention to Detail

Coursework

  • Business Administration
  • Organizational Business Development
  • Marketing and Communications

Timeline

Dispatch Coordinator

Watco Transloading
06.2022 - 11.2023

Supervisor

ALLIED UNIVERSAL
10.2014 - 12.2019

Sales Floor Associate

TARGET
01.2008 - 01.2009

Customer Service Representative

ASSURION
01.2007 - 01.2008

High School Diploma -

Phillis Wheatley

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April Hoskins