April Houck RN
Summary
Dynamic Clinical Manager with a proven track record at Findlay Family Practice, excelling in clinical leadership and staff supervision. Enhanced patient care through effective training and mentoring, while ensuring compliance with safety standards. Proficient in Medent EMR, I fostered a culture of quality improvement, significantly boosting staff morale and retention.
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
2026
2026
years of professional experience
Work History
Clinical Manager
Findlay Family Practice- East
01.2018 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Implemented new policies and educated staff on changes.
- Managed daily operations of 9-person clinic supporting approximately 150 patients per week.
- Selected, promoted and terminated staff members.
- Monitored all phone calls and scheduled appointments.
- Improved staff morale and retention by initiating recognition programs and professional development opportunities.
Registered Nurse Home Care Manager
Heritage Home Heath
08.2010 - 01.2018
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Managed on-call caregiver scheduling, ensuring adequate staffing levels at all times while minimizing overtime costs.
- Enhanced team collaboration through regular staff meetings and open communication channels, fostering a positive work environment.
Medical Surgical Staff Registered Nurse
Blanchard Valley Hospital
1999 - 2010
- Administered blood products safely following established transfusion protocols while closely monitoring patients for any adverse reactions or complications.
- Provided wound care management for a diverse range of surgical incisions, pressure ulcers, burns, or other wounds requiring skilled interventions.
- Recognized and reported changes in patients'' conditions promptly, initiating appropriate interventions or escalating concerns to physicians as needed.
- Promoted patient safety through adherence to infection control protocols and implementation of fall prevention strategies.
- Demonstrated strong critical thinking skills in assessing patients'' conditions quickly and accurately, initiating appropriate interventions when needed.
- Established rapport with patients and families through effective communication and active listening skills, fostering trust and mutual respect during the healing process.
- Reduced risk of complications by closely monitoring vital signs and adjusting treatments as necessary.
- Educated patients and their families on disease processes, treatment options, and self-care techniques for optimal recovery outcomes.
- Managed complex pain issues effectively using a combination of pharmacological and non-pharmacological interventions tailored to each patient''s needs.
- Enhanced patient care by developing and implementing individualized nursing plans for medical-surgical patients.
- Administered medications and treatment to patients and monitored responses.
- Streamlined medication administration processes, ensuring timely delivery and accuracy in dosage calculations.
- Monitored patient vital signs to perform thorough condition assessments.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Performed intravenous therapy procedures and monitored chest tubes.
- Advocated for and strived to protect health, safety, and rights of patient.
- Utilized EMr Meditech to document data related to patient care such as medications, interventions and patient responses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Education
Associate of Science - Registered Nursing
Owens Community College
Perrysburg, OH05-2006
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Proficient in Medent EMR
- HIPAA
- Patient education
- Emergency situational awareness
- Quality improvement
- Clinical safety
- Case management
- Patient service
Timeline
Clinical Manager
Findlay Family Practice- East
01.2018 - Current
Registered Nurse Home Care Manager
Heritage Home Heath
08.2010 - 01.2018
Medical Surgical Staff Registered Nurse
Blanchard Valley Hospital
1999 - 2010
Associate of Science - Registered Nursing
Owens Community College
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