April Hudson
Yonkers,NY
Summary
Reliable and honest environmental services housekeeper. Skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.
Overview
22
22
years of professional experience
Work History
Environmental Services Housekeeper
The Open Door Family Medical Center
04.2018 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Restocked room supplies such as facial tissues for personal touch with every job.
Assistant Store Manager
The Children's Place
09.2012 - 03.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Customer Service Specialist
The Journal News
09.2001 - 06.2012
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Ossining High School
Ossining, NY1989
Skills
- Hospitality Environments
- CDC Sanitation Guidelines
- Room and Public Space Cleaning
- Environmental Sanitation
- Cleaning and Sanitation
Timeline
Environmental Services Housekeeper
The Open Door Family Medical Center
04.2018 - Current
Assistant Store Manager
The Children's Place
09.2012 - 03.2019
Customer Service Specialist
The Journal News
09.2001 - 06.2012
High School Diploma -
Ossining High School
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