April Huff
Palm Desert, CA,CA
Summary
Dynamic and detail-oriented Front Office Assistant with proven expertise at Marriott Shadow Ridge, enhancing guest relations and streamlining operations. Skilled in appointment scheduling and document management, I improved client satisfaction through effective communication and proactive problem-solving. Recognized for training new staff and implementing efficient office procedures, fostering a collaborative team environment.
Knowledgeable [Desired Position] with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Precise Office Administrator with [Number] years of experience. Expert in [Software] and [Type] protocols with training in [Area of expertise]. Distinguished history of decreasing office spending while increasing functionality.
Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Ben Clymers Body Shop
06.2025 - 11.2025
- Welcomed visitors, ensuring a professional and friendly first impression.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments, coordinating calendars for optimal time management.
- Maintained organized front desk area, promoting a tidy and welcoming environment.
- Assisted with administrative tasks, including data entry and document preparation.
- Supported team members by providing necessary information and resources promptly.
- Responded to email correspondence, maintaining clear communication with clients and staff.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Implemented new email management system to streamline correspondence and response times.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Increased office security by updating visitor check-in procedures and protocols.
- Improved client satisfaction with timely and accurate information provision.
- Improved data management practices, safeguarding confidential information more effectively.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Front Desk Assistant
Comfort Inn & Suites
03.2023 - 12.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Assisted in maintaining accurate reservation records using hotel management software.
- Responded to guest inquiries, providing information on services and local attractions.
- Coordinated with housekeeping to ensure timely room readiness for arrivals.
- Handled guest complaints professionally, escalating issues as necessary to management.
- Supported administrative tasks, including filing and data entry for departmental reports.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Enforced policies and procedures to increase efficiency.
- Prepared reports on guest satisfaction levels and other metrics.
- Trained new staff members in customer service techniques and hotel operations.
- Implemented marketing and promotional initiatives to increase occupancy.
- Coordinated with vendors for repair and maintenance of hotel.
Front Office Assistant
BestWestern
05.2021 - 01.2023
- Managed front desk operations, ensuring efficient communication between departments and clients.
- Coordinated appointment scheduling, optimizing office workflow and client accessibility.
- Assisted in maintaining accurate records using electronic filing systems and databases.
- Provided exceptional customer service, resolving inquiries and issues with professionalism.
- Trained new staff on front office protocols and customer interaction techniques.
- Developed and implemented organizational strategies to improve office environment and productivity.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
- Enhanced communication with visitors and staff by distributing incoming mail and messages promptly and accurately.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Front Office Assistant
Marriott Shadow Ridge
06.2016 - 05.2020
- Supported inventory management by monitoring supplies and placing orders as needed.
- Streamlined office procedures, enhancing efficiency in daily administrative tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Assisted with event coordination, ensuring successful execution of internal and external events.
- Increased office productivity with maintenance of office equipment and timely ordering of supplies.
- Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Managed room assignments to optimize occupancy and enhance guest satisfaction.
- Coordinated with housekeeping to ensure timely room readiness and cleanliness standards.
- Monitored reservation systems for accuracy and resolved discrepancies promptly.
- Established strong relationships with guests through attentive service and proactive problem-solving efforts, leading to repeat business and referrals.
- Implemented customer feedback insights to continually improve services and amenities offered in rooms.
- Communicated proactively with housekeeping staff to ensure timely room turnovers.
- Processed all guest check-ins, activated room keys and secured valid payments.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Trained new employees on standards and hotel procedures.
- Reviewed housekeeping supply charts and inventories.
- Enforced policies and procedures to increase efficiency.
- Assisted in administering benefits programs, addressing employee inquiries effectively.
- Developed and maintained comprehensive documentation for HR policies and procedures.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Improved hiring quality by developing detailed job descriptions and selection criteria.
- Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
- Developed and maintained HR policies and procedures.
- Assisted with creating employee handbooks and manuals.
- Tracked various statistics and kept detailed records to support human resources department.
Education
MBA - Business in Administrative And Management
DeVry University
02-2022
Bachelor of Science - Business in Hospitality And Tourism
University of Phoenix
Tempe, AZ01-2020
Associate of Science - Business in Hospitality And Tourism
University of Phoenix
Tempe, AZ01-2018
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Mail handling
- Document scanning and digitization
- Document management
- Appointment scheduling
- Client relations
- Calendar management
- Guest relations
- Policy enforcement
- Meeting coordination
- Mail routing
- Document retrieval
- Call handling
- Customer service
- Phone and email etiquette
- Data entry
- Microsoft office
- Multitasking and organization
- Administration and operations
- Customer service management
- Scheduling
- Documentation and recordkeeping
- Office management
- Decision-making
- Strategic planning
- Team leadership
- Inventory management
- Database administration
- Accounts payable and receivable
- Business administration
- Administrative management
- Handling complaints
- Documentation and control
- Quality assurance
- Staff training
- New hire orientation
- Policy development
- Performance management
Timeline
Receptionist Administrator
Ben Clymers Body Shop
06.2025 - 11.2025
Front Desk Assistant
Comfort Inn & Suites
03.2023 - 12.2024
Front Office Assistant
BestWestern
05.2021 - 01.2023
Front Office Assistant
Marriott Shadow Ridge
06.2016 - 05.2020
MBA - Business in Administrative And Management
DeVry University
Bachelor of Science - Business in Hospitality And Tourism
University of Phoenix
Associate of Science - Business in Hospitality And Tourism
University of Phoenix