April Huggins
Axis,AL
Summary
At Mobile Infirmary, I excelled as Manager of Admissions, leveraging critical thinking and active listening to enhance customer satisfaction and resolve complaints efficiently. My leadership improved resolution times and fostered team development, embodying a blend of empathy and strategic problem-solving that significantly boosted client retention and loyalty.
Overview
22
22
years of professional experience
Work History
Mobile Infirmary
Manager of Admissions
05.1999 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Satsuma High School
Satsuma, Al05-1993
Skills
- Relationship building
- Conflict resolution
- Critical thinking
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Data entry
- Customer relations
- Problem resolution
- Microsoft outlook
- Scheduling
- Follow-up skills
Timeline
Mobile Infirmary
Manager of Admissions
05.1999 - 04.2021
High School Diploma -
Satsuma High School
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