April Hughes
Raynham,MA
Summary
Dynamic operations professional with extensive experience at A&A Metro Transportation, excelling in logistics planning and cross-functional leadership. Proven track record in optimizing fuel delivery coordination, enhancing customer satisfaction, and reducing operational costs through effective problem resolution. Skilled in inventory management and adept at fostering collaboration among teams to achieve outstanding results.
Overview
18
18
years of professional experience
Work History
Fuel Dispatcher
Dennis K Burke
07.2025 - 10.2025
- Assisted in coordinating fuel delivery schedules to optimize efficiency.
- Monitored fuel inventory levels to ensure adequate supply for operations.
- Communicated with drivers to confirm delivery routes and timelines.
- Maintained accurate records of fuel transactions and deliveries.
- Collaborated with team members to resolve delivery issues promptly.
- Learned industry standards and best practices for fuel dispatching tasks.
- Adapted quickly to changing priorities in a fast-paced environment.
- Reduced operational costs by identifying inefficiencies in the dispatch process and implementing improvements.
- Conducted routine audits of inventory records to ensure accuracy and identify discrepancies.
- Enhanced customer satisfaction by ensuring timely and accurate dispatch of fuel orders.
Lead Operations Supervisor
A&A Metro Transportation
10.2010 - 07.2025
- Supervised daily operations to ensure timely transportation services and compliance with safety regulations.
- Developed and implemented training programs for new employees, enhancing team performance and service quality.
- Streamlined communication processes between drivers and dispatch, improving response times to customer inquiries.
- Monitored vehicle maintenance schedules, reducing downtime and ensuring fleet readiness for optimal operations.
- Coordinated logistics for high-demand periods, optimizing scheduling to meet service level agreements effectively.
- Analyzed operational workflows to identify inefficiencies, proposing solutions that enhanced productivity and reduced costs.
- Improved customer satisfaction by addressing issues promptly and implementing effective resolutions.
- Optimized workflow, resulting in increased efficiency and improved performance metrics.
- Led associate focus groups and meetings to obtain suggestions, address concerns, or issues and foster positive relations among team members and management.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Led cross-functional teams in addressing operational challenges, fostering collaboration among departments for improved outcomes.
Operations Assistant
Bloom Bus Lines
01.2008 - 12.2010
- Coordinated daily operations, ensuring timely communication between departments and drivers.
- Managed scheduling and routing for optimal efficiency in bus operations.
- Assisted in inventory management, tracking supplies and maintaining accurate records.
- Developed training materials for new staff on operational procedures and safety protocols.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Collaborated with other departments to foster smooth operation of daily processes.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Certificate of Technical Studies - Microsoft Office
Sullivan & Cogliano Training Centers
Brockton, MA09-2009
Skills
- Fuel delivery coordination
- Inventory management
- Route optimization
- Regulatory compliance
- Logistic planning
- Safety protocols adherence
- Fleet maintenance oversight
- Communication processes streamlining
- Cross-functional leadership
- Problem resolution techniques
- Time management skills
- Dispatch coordination
- Transportation regulations
- Vehicle maintenance
- Fuel management
- Fuel pricing
- Load scheduling
- Problem-solving
- Time management
- Multitasking and organization
- Dispatch software
- Dispatching procedures
- Verbal and written communication
Timeline
Fuel Dispatcher
Dennis K Burke
07.2025 - 10.2025
Lead Operations Supervisor
A&A Metro Transportation
10.2010 - 07.2025
Operations Assistant
Bloom Bus Lines
01.2008 - 12.2010
Certificate of Technical Studies - Microsoft Office
Sullivan & Cogliano Training Centers
Raynham historical society member
I volunteer as needed when board member calls to help out with upcoming events