April Humphrey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Experience Coordinator
Tj Maxx Dept Store
08.2009 - 06.2024
- Helped customers understand return policies and processed items.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Implemented incentive programs that motivated staff to exceed targets in key performance indicators related to customer satisfaction.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Developed strong relationships with key clients, fostering loyalty and enhancing brand reputation.
- Conducted regular quality audits on interactions between staff and customers, ensuring adherence to company standards and policies.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
El Dorado High School
El Dorado, KS1986
Skills
- Customer service excellence
- Teamwork and Collaboration
- Reliability
- Work Ethic and Integrity
- Cash handling and management
- Cash Register Operation
- Retail Merchandising
- Returns processing
- POS Systems
Timeline
Customer Experience Coordinator
Tj Maxx Dept Store
08.2009 - 06.2024
High School Diploma -
El Dorado High School