April Humphries
Milwaukee
Summary
Presentable, articulate, and energetic customer service professional with a passion for problem-solving and ensuring customer satisfaction. Demonstrated track record of delivering top-notch service to clients in various settings, including face-to-face, online, and over the telephone. Thrives in fast-paced and challenging environments, consistently providing friendly and efficient service. Known for maintaining a positive attitude and remaining a reliable point of contact for customers, even in difficult situations. Currently seeking a position with a performance-driven company that offers opportunities for long-term career growth.
Overview
12
12
years of professional experience
Work History
Outreach Case Manager
Benedict Center, Sisters Program
11.2023 - Current
Case Manager
Maximus
10.2021 - 10.2023
- Processed applications and ensured successful admission to FSET program.
- Coordinate and oversee client cases to ensure efficient progress.
- Informing perspective participants of services and trainings
- Conducting orientations for in-coming participants
- Logging information into company database
Personal Care Assistant
indpendent contractor
02.2019 - 10.2021
- Provides in home care for disabled client
- Light cleaning
- Medication management
- Transport to and from appointments
- Assistance with errands
Cashier
PS Companies
07.2019 - 12.2019
- Responsible for using computer database to locate vehicles towed by the city of Milwaukee and processing them for release
- Answering customer questions regarding services provided
- Asking customers questions to build a better understanding of their needs
- Encouraging customers to take advantage of services
- Listening out for and identifying opportunities to cross sell additional services
- Logging information onto computer systems
- Meeting and greeting customers in a friendly and timely manner
- Engaging in conversation with customers
- Preparing invoices at the time of service and processing payment
- Maintaining a thorough understanding of all company services and processes
- Answering incoming calls in high volume call center
Resident Aid
Matt Talbot Recovery Services
06.2015 - 08.2019
- Responsible for managing daily routine of residents at a residential treatment facility
- Ensuring that residents met daily goals
- Logging information onto computer systems
- Meeting and greeting new residents/ visitors in a friendly and timely manner
- Managing office supplies inventory
- Maintaining a thorough understanding of all company services and processes
- Answering incoming calls
- Conducting intake of new residents
- Planning and assisting with activities
- Assisting in conflict resolution between residents
- Doing regular inspections of facility to keep in accordance with CBRF safety laws
Jewelry Sales Associate/cashier
Wal-Mart INC
09.2013 - 03.2015
- Provided exceptional customer service to store patrons.
- Greeting customers
- Addressed inquiries with prompt and accurate information.
- Improving engagement with merchandise
- Providing outstanding customer service
- Operating cash registers
- Balancing cash drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
- Superior product knowledge
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts
- Upselling
Education
Associate in Human Services -
Milwaukee Area Technical College
Milwaukee, WI03.2025
High school diploma -
Milwaukee Area Technical College
Milwaukee, WI06.2008
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Community outreach
- Records management
- Data entry and analysis
- Crisis intervention
- Treatment Planning
- MS office
- Referral coordination
- Resource management
- Needs assessment
- Intervention plans
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Outreach Case Manager
Benedict Center, Sisters Program
11.2023 - Current
Case Manager
Maximus
10.2021 - 10.2023
Cashier
PS Companies
07.2019 - 12.2019
Personal Care Assistant
indpendent contractor
02.2019 - 10.2021
Resident Aid
Matt Talbot Recovery Services
06.2015 - 08.2019
Jewelry Sales Associate/cashier
Wal-Mart INC
09.2013 - 03.2015
Associate in Human Services -
Milwaukee Area Technical College
High school diploma -
Milwaukee Area Technical College
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