April Hunt-Shivers
Cartersville
Summary
Dynamic professional with over ten years of experience in customer service, skilled in managing face-to-face and phone interactions to ensure exceptional client satisfaction. Proficient in advanced computer skills, including Excel, Word, and PowerPoint, complemented by a strong understanding of problem-solving methods. Demonstrated ability to train and mentor teams effectively, fostering a collaborative environment while thriving under pressure in fast-paced settings. Certified in CPR, HIPAA, and OSHA, with full authorization to work in the U.S. for any employer.
Overview
6
6
years of professional experience
Work History
CSA - Customer Service Associate
Circle K
09.2023 - Current
- Deliver exceptional customer service, ensuring satisfaction and fostering loyalty.
- Assists in inventory management, maintaining stock levels and accuracy.
- Operate cash register efficiently, processing transactions swiftly and accurately.
- Resolve customer inquiries and complaints, enhancing overall shopping experience.
- Train new staff on company policies and best practices for operational efficiency.
Shift Manager
Krystal
12.2022 - 08.2023
- Worked and managed all shifts
- Tracked receipts, employee hours, and inventory movements.
- Hired new employees
- Making sure employees are at the stations
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
CSR - Customer Service Representative
TWO MEN AND A TRUCK
04.2021 - 11.2022
- Booked residential and commercial relocations
- Managed deposits for relocation bookings
- Resolved complaints by identifying issues and implementing effective solutions to improve service quality.
- Collaborated with team members to streamline communication processes and ensure efficient operations daily.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Managed drivers certifications and compliance files.
Bank Teller
BB&T Bank now Truist
09.2019 - 01.2021
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers with account inquiries, providing timely information and support.
- Managed cash drawer, balancing daily transactions to maintain accuracy and accountability.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers with deposits and withdrawals
- Updated customer files.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
Education
Certification - Billing and Coding
Penn Foster
Scranton, PA12-2018
Skills
- Sales expertise
- Cash transaction processing
- Client support
- Effective communication
- Cash handling expertise
- Customer service representative
- Results-driven
- Consistent work performance
- Patience and tolerance
- Customer engagement through sales
- Performance analysis
- Proficient in CRM software
- Up-selling and Cross-selling
- Strong work ethic
- Goal oriented
- Performance tracking
- Data entry
- Staff education and training
- Complaint resolution
- Documentation and reporting
- Call center experience
- Payment processing
- Refund processing
- Teamwork and collaboration
- Sales and upselling
- Understanding customer needs
- Computer skills
- Relationship building
- Work prioritization
- Calm under pressure
- Customer data confidentiality
- Stock management
- Transaction processing
- Product sales
- Microsoft office
- 65 wpm typing speed
- Professional telephone demeanor
Timeline
CSA - Customer Service Associate
Circle K
09.2023 - Current
Shift Manager
Krystal
12.2022 - 08.2023
CSR - Customer Service Representative
TWO MEN AND A TRUCK
04.2021 - 11.2022
Bank Teller
BB&T Bank now Truist
09.2019 - 01.2021
Certification - Billing and Coding
Penn Foster
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