April Hurst

• Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover. Increased training and knowledge as well as internal promotion and development.
• Achieved consistent sales growth by setting clear expectations and providing support to store managers.
• Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
• Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
• Analyzed profit and loss data to drive strategic business decisions and to optimize store level profit, running 108% flow thru year to date.

• Lead multiple leaders to achieve breakthrough results in sales, profit, controls and brand standards
• Trained and executed a clouds down approach to have a deep bench within units to build World Class Operations
• Top10 Leader for the company with critical outside of the box execution for above brand standards
• Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
• Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
• Performed audits to reduce and control loss and meet internal audit and compliance objectives.
• Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
• Developed comprehensive training programs for employees to enhance skills development and career progression opportunities.
• Supervised district operations to ensure compliance with company standards.

• Lead internal liaison for brand standards to ensure that company and brand protection are executed
• Worked with different departments to investigate and resolve accusations brought to the department attention through public or private entities within the company of over 10,000 employees, coaches, and the RSC in 9 states.
• Improved employee satisfaction by implementing innovative HR policies and procedures.
• Streamlined HR processes for increased efficiency and improved accuracy in personnel data management.
• Collaborated with management teams to align HR strategies with overall business objectives.
• Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.

• Lead a team of 30 Growth Ready Taco Bell restaurants with 4 Area Coaches as direct reports.
• Increased employee retention rates by implementing ongoing professional development opportunities.
• Ensured compliance with regulatory requirements related to employee education by maintaining accurate records of completed trainings and certifications.
• Maintained up-to-date knowledge of industry developments by participating in professional associations, attending conferences, and engaging in continuous learning opportunities.
• Measured the effectiveness of training initiatives through quantitative and qualitative evaluations, refining approaches as needed for optimal results.
• Coached individuals on career advancement strategies, fostering personal growth within the organization.
• Addressed knowledge gaps among Area Coaches and Restaurant General Leaders through targeted coaching and mentoring initiatives.
• Contributed to the creation of best practices in market training, ensuring consistency across company locations.
• Facilitated workshops focused on building essential skills for success in the competitive marketplace.
• Established a positive learning environment that fostered open communication and active participation during training sessions.
• Established and maintained quality control standards.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Directed regional management efforts to achieve operational excellence and business goals.

• Successfully built and led a management team of over 60 leaders in 7-9 units with an annual sales volume of over $14 million
• Work in units utilizing a hands-on/hands-in approach to teach and execute systems to deliver guest satisfaction
• Conduct Period Business Reviews with General Managers to teach unit controllable income and maximize unit profitability
• Facilitated4 new store openings and administered compliance standards stipulated by State and Federal agencies
• Guide General Managers and Assistant Managers to assist in the recruit, hire, and develop a diverse and talented team
• Protect all company assets and handle store level loss prevention issues with Loss Prevention Manager as needed
• Trained and proctored management teams across Tennessee in ServSafe certifications
• Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
• Fostered a positive work environment by promoting open communication and team collaboration.

• Secondary Education, 2 years completed.
• Business Managment. Online and In person courses.

Additional Education

• HR Generalist Classes taken
• Team Conflict, TB Corporate courses in leadership, growth, development.
• TLU (Tacala Learning University) Various Courses, Classes.