April Hurst
Monroe,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Habit Burger Grill
01.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Cafeteria Manager
Victory Christian Center School
08.2019 - Current
- Enhanced customer satisfaction by implementing high-quality food and service standards.
- Streamlined cafeteria operations for increased efficiency and cost-effectiveness through proper inventory management.
- Boosted employee morale with effective communication, training, and performance evaluations.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Developed creative menus to accommodate diverse dietary needs and preferences of customers.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
FOH Manager
The Smoke Pit
06.2018 - 01.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Kitchen Manager
City Barbecue
04.2016 - 05.2018
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
Liquor Manager
Vons Grocery Store
02.2013 - 12.2015
- Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
- Trained new employees on company policies, liquor laws, and best practices to maintain a high level of staff competence.
- Coordinated special events such as tastings or themed promotions to drive sales growth and customer engagement.
Education
Associate of Arts - Human Development And Family Studies
Feather River College
Quincy, CA08.2012
Skills
- Cost Reduction
- Product and Service Knowledge
- Task Delegation
- Recruiting and Interviewing
- Employee Performance Evaluations
- Operations Management
- Employee Scheduling
- Sales Reporting
- Marketing Knowledge
- Policy Enforcement
- Customer Relations
- Cost Control
Certification
- CM - Certified Manager
- Safe Serv Certified
Timeline
Assistant Manager
The Habit Burger Grill
01.2023 - Current
Cafeteria Manager
Victory Christian Center School
08.2019 - Current
FOH Manager
The Smoke Pit
06.2018 - 01.2023
Kitchen Manager
City Barbecue
04.2016 - 05.2018
Liquor Manager
Vons Grocery Store
02.2013 - 12.2015
Associate of Arts - Human Development And Family Studies
Feather River College