April Ingrid Lattimore

• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Followed up on delinquent tenants and coordinated collection procedures.
• Introduced prospective tenants to types of units available and performed tours of premises. Showed 3 units , rented 3 units all in one day. Went from 54.9% to 55.3% occupancy
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Managed budget effectively, ensuring all property expenses were kept within allocated funds.
• Collected and maintained careful records of rental payments and payment dates.

• Operations: manage opening and closing procedures
• Assist customers with truck rentals, renting storage units and renting mailboxes. Waited on 5 prospects at one time 3 truck rentals , 2 storage rentals
• Financial administration: reconcile daily transactions and log payments make sure it balanced every night.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

• Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
• Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication. I had 1 person on phone , 1 person standing in from of me along with delivery driver all waiting for

assistance.

• Verified tenant incomes and other information before accepting lease applications.
• Distributed and followed up on tenant renewal notices.
• Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
• Collected monthly rent payments and other fees, always properly recording, and processing money.

• Managed variety of tasks simultaneously, maintaining professionalism and efficiency under pressure. Hosted every 1st Saturday of each month meet your neighbor event which was always busy and successful, sometimes over 80 residence would show up.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.

• Performed regular audits on financial transactions for accuracy, contributing towards smooth accounting processes.
• Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
• Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
• Handled baggage check-in efficiently, reducing wait times for passengers at airport counter. Assisted passengers with special needs to board plane first. Sometimes there would be several people we needed to board on one plane.
• Sold, printed, and issued tickets to guests.
• Input customer reservations, payment sources, and contact details into Sabre system.

• Proactively identified potential issues before they escalated by monitoring flight statuses closely, leading to smoother customer experiences overall.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings. Handled back to back calls everyday over 150 calls taken
• Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Collaborated with other departments to ensure seamless travel arrangements for customers, including coordinating flights with ground transportation services.