April Inlow
Riverside,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Veteran Experience Specialist
Vetlink Solutions/REE Medical
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Utilized CRM software to track interactions with customers, ensuring accurate records for future reference or dispute resolution purposes.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained up-to-date knowledge of product and service changes.
Escrow Support Processor
First American Title
06.2022 - 01.2023
- Responsible for printing checks for closed escrow accounts.
- Updated internal databases with current client information ensuring accuracy at all times.
- Maintained detailed records of escrow transactions in database system.
- Identified areas of improvement within the organization's processes and procedures.
- Processed escrow documents and ensured accuracy of data entry.
- Adhered to strict deadlines while managing multiple projects
simultaneously. - Provided excellent customer service by responding promptly to inquiries from clients or partners.
Senior Mortgage Loan Processor
American Financial Network
08.2017 - 04.2022
- Pre-underwrite all loan applications.
- Ensured timely submission of accurate mortgage loan files to
investors. - Developed strategies for streamlining processes to improve
efficiency. - Worked closely with underwriters and management team to resolve
issues that arise during the processing stage of a loan application. - Maintained a high level of customer service while responding
promptly to inquiries from customers, lenders, brokers and other departments. - Maintained up-to-date knowledge of current industry trends
including products, pricing, regulations. - Analyzed financial information, such as income, assets, liabilities, credit reports and appraisals to determine applicants' eligibility for loans.
- Handled all PTD and PTF conditions sent from
underwriting department. - Review credit history to verify it qualifies for loan program.
Paralegal
Fitzgerald & Campbell
06.2014 - 07.2017
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Managed accounts and client records of clients.
- Observing confidentiality and extreme discretion.
- Completed document revisions, court document filings, travel
arrangements and client billing. - Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Prepared for trials, conducting legal research and drafting pleadings.
Legal Assistant/Paralegal Assistant
Seideman Law Firm
09.2008 - 01.2014
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing
confidentiality and extreme discretion. - Completed document revisions, court document filings, travel
arrangements and client billing. - Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Education
High School Diploma -
Chino High School
Chino06.2000
Skills
- Client Relationship Management
- Data Visualization
- Account Management
- Quality Control
- Customer Service
- Regulatory Compliance
- Order Processing
- Document and Records Management
Accomplishments
- Top Producing Processor - September 2019
Certification
- Notary Public
- NNA Certified Notary Signing Agent
- NNA Background Certified
Timeline
Veteran Experience Specialist
Vetlink Solutions/REE Medical
10.2023 - Current
Escrow Support Processor
First American Title
06.2022 - 01.2023
Senior Mortgage Loan Processor
American Financial Network
08.2017 - 04.2022
Paralegal
Fitzgerald & Campbell
06.2014 - 07.2017
Legal Assistant/Paralegal Assistant
Seideman Law Firm
09.2008 - 01.2014
High School Diploma -
Chino High School
- Notary Public
- NNA Certified Notary Signing Agent
- NNA Background Certified
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