Summary
Overview
Work History
Education
Skills
Timeline
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April Iron Cloud

Box Elder,SD

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience

Work History

PRC Coordinator

Oyate Health Center
Rapid CIty, SD
09/12/22 - Current
  • Created and maintained accurate records of relative health information, personnel documents and project timelines.
  • Coordinated with other departments to ensure referrals were completed in a timely manner.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Collaborated with vendors to arrange referrals were for services or products needed for the relatives.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Maintained records of relatives needs and preferences.
  • Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Guided co-workers in handling difficult or complex problems.
  • Greeted patients upon arrival and answered any questions they had about their referrals.
  • Scheduled appointments for relatives.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Responded promptly to emails, voicemails, and faxes from relatives and vendors.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Assisted with training new staff members on policies and procedures related to customer service roles within the organization.

BHIP CMG

Black Hills
Rapid City, SD
02.2017 - 09.2022
  • Organized and maintained filing systems for documents and records.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Provided administrative support to senior management team.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Compiled data into spreadsheets for analysis or reporting purposes.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Coordinated special projects as assigned by management staff.
  • Entered data into databases accurately and efficiently.
  • Scanned documents for digital archiving purposes.
  • Served as contact person and source of information to maintain good communication with clients.
  • Answered incoming calls and recorded accurate messages.
  • Gathered and sorted data for inclusion in reports and files.

Forclosure Clerk

Ditech Financial
Rapid City, SD
03.2013 - 02.2017
  • Organized and maintained filing systems for confidential documents.
  • Generated daily reports of sales activity for management review.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Developed detailed spreadsheets to track financial data and trends.
  • Compiled customer information into organized databases for easy access.
  • Utilized computer software programs to create reports, labels, forms.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Contacted customers regarding account updates and potential problems.

Education

1 Year Certificates - Office Technology

Oglala Lakota College
Kyle, SD
06-2007

1 Year Certificate - Business Computers

Oglala Lakota College
Kyle, SD
06-2007

Skills

  • Data Entry
  • Recordkeeping
  • Administrative Leadership
  • Document Management
  • Business Administration
  • Information Collection
  • Event Planning
  • Relationship Building
  • Presenting Ideas and Plans
  • Patient Scheduling
  • Project assistance
  • Work Planning and Prioritization
  • Schedule Coordination
  • Point of Contact
  • Customer Service
  • Scheduling and calendar management

Timeline

BHIP CMG

Black Hills
02.2017 - 09.2022

Forclosure Clerk

Ditech Financial
03.2013 - 02.2017

PRC Coordinator

Oyate Health Center
09/12/22 - Current

1 Year Certificates - Office Technology

Oglala Lakota College

1 Year Certificate - Business Computers

Oglala Lakota College

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April Iron Cloud