April Jackson
Florence,SC
Summary
Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Reliable and efficient, ensuring compliance with safety protocols and maintaining high standards of satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Donor Services Technician
The Blood Connection
03.2023 - Current
- Conducted donor interviews to ensure eligibility and safety during the donation process.
- Ensured proper handling of blood samples by following established collection, storage, and transportation procedures.
- Assisted with donor recruitment efforts, resulting in an expanded pool of eligible donors.
- Collaborated with fellow technicians to develop new strategies for enhancing efficiency within daily operations.
- Upheld regulatory compliance by staying current on industry guidelines and participating in ongoing training opportunities.
- Handled emergency situations professionally, applying first aid knowledge as needed to maintain donor well-being during adverse reactions or complications.
- Streamlined the donation process with thorough pre-donation assessments and accurate medical history evaluations.
Eligibility Specialist
South Carolina Department of Health and Human Services (SCDHHS)
08.2022 - 01.2023
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Managed processing of financial assistance and medicaid benefits
- Educated patients on eligibility and affordability options by offering insightful information
- Documented all communication with applicants and inputted information into the computer system
- Followed guidelines when reviewing applicant data to determine eligibility for assistance
- Developed extensive fact-checking and research skills as result of continuously reviewing different options
Newborn Hearing Screener
MCLEOD/MEDNAX PEDIATRIX MEDICAL GROUP
10.2018 - 08.2022
- Perform hearing screens on newborn babies before they are discharged from the hospital
- Help identify babies who have permanent hearing loss as early as possible
- Provide necessary health education training to parents
- Maintain patient privacy and confidential information
- Record results in patient charts and computer
- Operate office equipment such as fax machines, copiers and phone systems
COVID-19 Screener
Impact Health Biometric Testing, Inc.
01.2021 - 01.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions
- Oversaw in-person and curbside patient registration and processing
- Performed nasal swab and rapid antibody testing
- Inventoried and ordered medical and office supplies
- Disinfected tools, equipment and surfaces between patients
- Completed necessary reports and documentation on time and to specifications
- Scheduled patients for appointments and maintained master calendar
- Inspected equipment for defects and completed basic repairs
- Protected individual confidentiality as prescribed by local, state and federal mandates
Assistant Manager
SCRUBS & BEYOND
01.2019 - 05.2021
- Started off as a keyholder
- I was Promoted to Assistant Manager after only four months with company
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assisted in hiring new employees, including training, mentoring them
- Communicated with managers of other departments to maintain transparency
- Established and optimized schedules to keep coverage and service in line
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Kept work areas clean, organized and safe to promote efficiency and team safety
Bistro Attendant
COURTYARD BY MARRIOTT/RAINES HOSPITALITY
04.2017 - 09.2018
- Prep food and display all items before and after breakfast
- Preformed all cash transactions such as taking money out of the safe and add the proper amount to the register
- Greet and serve guest in accordance with hotel standards
- Take and process all food orders, report back to kitchen staff as needed
- Checked on guest regularly to ensure the highest level of service is given
- Preforms all task on a daily cleaning check list
- Also assist with new hire training if needed
Cashier
DOLLAR TREE
11.2012 - 04.2018
- Responsible for handling all cash, check and credit card transactions
- Greet every customer with a smile
- Assisted customers with selected items
- Recover and restock store items to the designated area
- Cleanse work area through out shift
- Able to resolve any refund dispute in a calm and timely manner
- Counted cash in register drawer at beginning and end of shift
Dietary Aide
METHODIST MANOR
06.2016 - 12.2016
- Prepared food for the residents and assist any residents that may need help eating their meals
- Assists in clean up, kitchen maintenance and setting up and taking down the dining areas
- Delivered food to residents rooms
- Prepared and served snacks
- Recorded inventory of food and kitchen supplies
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements
Youth Mentor Team Leader
ANTIOCH KIDS CENTER
01.2015 - 07.2015
- Organized information by studying, analyzing, interpreting and classifying data
- Set overall vision and provided team leadership
- Built strong relationships with parents through positive attitude and attentive response about their children
- Assisted bus driver with children and stayed alert during entire route duration
- Helped students with their homework
- Maintain a safe environment for the children to play out doors
- Prep-snacks and healthy meals
Waitress Hostess Cashier
WAFFLE HOUSE
08.2011 - 01.2013
- Stored food in designated containers and storage areas to prevent spoilage
- Used correct cleaning, sanitizing and food handling procedures
- Maintained customer satisfaction with timely manner to assess drink or other needs
- Performed complete opening, closing and shift change duties to keep next shift and other on track teams ready to meet customer needs
- Kept server areas clean and stocked during service hours
- Shared knowledge of menu items and flavors making it easier for customers to make personal decisions based on taste and interest
- Prepared beverages and filled food orders for customers
- Folded napkins and prepared silverware sets
Certification
- CNA
- CPR Certification
- Licensed EKG Technician, 05/18
Personal Information
Willing To Relocate: Anywhere
Timeline
Donor Services Technician
The Blood Connection
03.2023 - Current
Eligibility Specialist
South Carolina Department of Health and Human Services (SCDHHS)
08.2022 - 01.2023
COVID-19 Screener
Impact Health Biometric Testing, Inc.
01.2021 - 01.2022
Assistant Manager
SCRUBS & BEYOND
01.2019 - 05.2021
Newborn Hearing Screener
MCLEOD/MEDNAX PEDIATRIX MEDICAL GROUP
10.2018 - 08.2022
Bistro Attendant
COURTYARD BY MARRIOTT/RAINES HOSPITALITY
04.2017 - 09.2018
Dietary Aide
METHODIST MANOR
06.2016 - 12.2016
Youth Mentor Team Leader
ANTIOCH KIDS CENTER
01.2015 - 07.2015
Cashier
DOLLAR TREE
11.2012 - 04.2018
Waitress Hostess Cashier
WAFFLE HOUSE
08.2011 - 01.2013