APRIL JACOB
Portland,OR
Summary
Dynamic professional with extensive experience in administrative support and event coordination at The Salvation Army. Demonstrated success in volunteer management and compliance, leading to improved operational efficiency. Proficient in recordkeeping and customer relations, implementing effective problem-solving strategies to enhance program success and community engagement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Corps Program Assistant
The Salvation Army
Happy Valley, OR
01.2021 - Current
- Provided administrative and operational support for programs serving diverse community members, enhancing program accessibility and effectiveness.
- Coordinated schedules, volunteers, and logistics for events, ensuring smooth execution and positive participant experiences.
- Maintained accurate participant records, ensuring compliance and thorough documentation.
- Facilitated fundraising initiatives through strategic donation tracking and outreach, contributing to overall program funding and community engagement.
Volunteer, Kettle & Camp Coordinator
The Salvation Army
06.2012 - 04.2020
- Coordinated kettle operations, camper registration, transportation, and volunteer appreciation events to ensure seamless program execution and enhance participant experience.
- Managed volunteer recruitment, scheduling, training, and recordkeeping for multiple programs and seasonal campaigns, fostering a well-organized and effective volunteer workforce.
- Clackamas Corps
Guest Service Agent
Best Western Inn
10.2006 - 11.2007
- Managed front desk operations, ensuring smooth reservations, efficient guest check-in/check-out, and accurate billing.
- Handled cash transactions and maintained precise financial records while coordinating with housekeeping and maintenance to address guest needs and resolve concerns promptly.
Store Manager
The Children’s Place
04.2002 - 11.2005
- Recruited, trained, and coached employees, ensuring compliance with company policies and standards, which fostered a knowledgeable and effective team.
- Implemented operational improvements to enhance workflow, customer service, and financial performance.
- Oversaw daily store operations, including staff scheduling and inventory management, to maintain smooth workflow and effective resource allocation.
Education
Certificate of Completion -
Beau Monde College of Hair Design
Portland, OR01.2008
High School Diploma -
Gresham High School
Gresham, OR01.1997
Skills
- Administrative support and office coordination
- Recordkeeping and documentation
- Scheduling and logistics
- Volunteer and staff assistance
- Customer service and relations
- Policy compliance
- Event planning and coordination
- Problem-solving strategies
Certification
- Food Handler’s Card, Current, 03/28
- First Aid | CPR | AED Certification, Current, 09/26
Timeline
Corps Program Assistant
The Salvation Army
01.2021 - Current
Volunteer, Kettle & Camp Coordinator
The Salvation Army
06.2012 - 04.2020
Guest Service Agent
Best Western Inn
10.2006 - 11.2007
Store Manager
The Children’s Place
04.2002 - 11.2005
Certificate of Completion -
Beau Monde College of Hair Design
High School Diploma -
Gresham High School