April Jacobs
Wasilla,AK
Summary
Seasoned Human Resources Liaison with background in fostering strong relationships between staff and management. Skilled in conflict resolution, policy implementation, and compliance monitoring. Demonstrated success in streamlining HR procedures to enhance efficiency. Exceptional interpersonal skills with a proven record of facilitating productive communication channels within diverse teams.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Human Resource Liaison
The Anchorage Health Department
Anchorage, USA
12.2019 - Current
- Process and provide information and guidance to supervisors
- Handling all confidential human resources information related to performance evaluations, disciplinary actions, grievances, arbitrations, hearings, collective bargaining agreements, employee training, and other employee matters
- Draft and process department organizational changes
- Train supervisors on programs, as necessary
- Coordinate interviews with supervisors and candidates and interview when needed
- Coordinate hiring activities and background checks
- Develop training reports and communicate accomplishments and gaps in training requirements with supervisors and division managers
- Administer exit interviews for terminating employees
- Coordinate and schedule all new employee orientations and quarterly employee orientations
- Post and recruit for open job positions
- Update and create policies and procedures as needed
- Train employees and supervisors on HIPPA
- Administer and organize quarterly all-staff orientation
- Attend job fairs
HR Coordinator
Chenega Corporation
Anchorage, USA
09.2019 - 12.2019
- Processing of employee New Hire and change forms
- Employee work verification for background checks
- Employee file data updates
- Reports as requested
- Reconciliations of benefits
Benefits Specialist
Alaska Child & Family
Anchorage, USA
06.2019 - 09.2019
- Employee verification for benefits accounts
- Reconciliations
- Onboarding
- Prescreening for Interviews
- Employee Benefit changes
- Employee Training
- Employee Background Checks
Accounting Benefits Specialist
Alaska Municipal League Joint Insurance Association
Anchorage, USA
09.2004 - 05.2019
- Payroll taxes
- Process payroll from start to finish
- Maintain paid time off and sick leave
- New hire orientation and paperwork set up
- Responsible for conducting research and updating vendor files, activating or deleting individual files
- Verified payment accounts, entered information into the system to ensure printed checks and contact with customers
- Conducted research on payment errors due to errors in data entry
- Arrange training for new hires
- Employee recruitment and retention
- Maintaining employee attendance
- Conducting interviews
- Making company-related policies and agreements
- Time management
- Assisted managers with hiring procedures, screening of candidates, coordinating interviews
- Accounts payable to vendors or staff reimbursements done weekly
- Prepared financial reports and statements and oversaw day-to-day activities in the accounts payable department
- Providing improvements for internal operations
- Developed several Excel spreadsheets currently in use for reducing entry time and automatically cross-referencing for errors
- Employee benefits programs, health, life insurance, retirement
- IT backup when computers and phones were having problems
Office Manager
Jewelry Cache
Anchorage, USA
03.1998 - 09.2004
- Customer service
- Audit of inventory
- Customer sales of design
- Opening and closing of the store
- Maintaining employee schedules
- Evaluations
- Shipping and receiving of merchandise
- Bank deposits
- Bank reconciliations
- Improved controls for internal operations
- General office maintaining
Education
High school or equivalent -
Wasilla High School
Wasilla, AKSkills
- Policies implementation
- Training development
- Pre-employment screening
- Recruitment
- Onboarding and orientation
- Payroll and benefits administration
- Benefits package preparation
- Organizational development
- Employee relations
- Confidential document control
- Personnel recruitment
- HR policy/procedure development
- Training and mentoring
- Manager coaching and training
- Employment law
- Personnel relations
- Labor relations
- Microsoft Office Suite
- Personnel engagement
Certification
- Driver's License
- C-MHC 101 Foundations of Mental Health Coaching
- C-MHA 201 Mental Health Coaching Skills
- C-MHC 301 Mental and Behavioral Health Disorders
- Coaching, Counseling & Disciplinary Process
- Effective Interviews
- Introduction to Management Services
- Professional Bookkeeping
References
References available upon request.
Timeline
Human Resource Liaison
The Anchorage Health Department
12.2019 - Current
HR Coordinator
Chenega Corporation
09.2019 - 12.2019
Benefits Specialist
Alaska Child & Family
06.2019 - 09.2019
Accounting Benefits Specialist
Alaska Municipal League Joint Insurance Association
09.2004 - 05.2019
Office Manager
Jewelry Cache
03.1998 - 09.2004
High school or equivalent -
Wasilla High School
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