Summary
Overview
Work History
Education
Skills
Certification
Timeline
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April James

Southaven,MS

Summary

Dynamic professional with extensive experience in patient care and customer service at Rosie's At Heart Homecare. Proficient in electronic health records and care plan development, I excel in enhancing client satisfaction and training staff. My strong communication skills and commitment to HIPAA compliance ensure effective case management and quality support for clients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office PCA

Rosie's At Heart Homecare
Southaven, MS
06.2021 - 01.2025
  • Consulted with client care team to continually update care plans.
  • Entered patient data into electronic health record systems in a timely manner.
  • Performed basic clerical duties such as photocopying, faxing, scanning documents.
  • Contributed to case reviews of client status and progress.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Assisted individuals in learning and developing new skills.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.

Player Services Representative Asst, Shift Manager

1st Jackpot Casino
Robinsonville, MS
02.2017 - 05.2021
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Verified identification cards prior to allowing access to gaming areas.
  • Assisted customers with questions regarding gaming rules, regulations, and procedures.
  • Collaborated closely with other departments within the organization such as security personnel, housekeeping staff, and food and beverage employees.

Manager

AmeriCash Loans
Tunica, MS
05.2013 - 01.2017
  • Monitored staff performance and addressed issues.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

High School Diploma -

Cornerstone Christian Academy
Atlanta, GA
08-2008

Skills

  • Electronic health records
  • Care plan development
  • Patient data entry
  • Customer service
  • Employee training
  • HIPAA compliance
  • Heartsaver CPR AED
  • Bathing assistance
  • Nutrition
  • Meal preparation
  • Resident care associate
  • Client support
  • Case management
  • First aid and CPR
  • Toileting assistance
  • ADL support

Certification

  • CPR licenses
  • Alcohol and Beverage licenses
  • Gaming badge

Timeline

Office PCA

Rosie's At Heart Homecare
06.2021 - 01.2025

Player Services Representative Asst, Shift Manager

1st Jackpot Casino
02.2017 - 05.2021

Manager

AmeriCash Loans
05.2013 - 01.2017

High School Diploma -

Cornerstone Christian Academy

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April James