April James
Pendleton,SC
Summary
Motivated and detailed-oriented individual seeking an entry-level Claims Adjuster position. I have over ten years experience in customer service and call handling. Strong organization skills, excellent communication, and a commitment to accuracy. Eager to learn and grow within the insurance industry.
Overview
13
13
years of professional experience
Work History
Contact Center Representative
TD Bank
11.2024 - Current
- Utilize specialized software to file fraud claims/disputes, enter data and generate reports.
- Manage high-stress situations effectively while maintaining professionalism under pressure while resolving disputes or conflicts.
- Manage a high volume of calls daily while maintaining composure under pressure while providing exceptional service.
- Navigate multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Senior Banker
Bank of America
07.2017 - 11.2024
- Assisted clients with setting up and closing accounts, completing loan applications and signing up for new services via phone and face-to-face.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Assisted clients with filing dispute and fraud claims; reviewed and provided updates of claims as needed.
- Presented financial reports to senior management, informing strategic decision-making on key business initiatives.
Assistant Branch Manager
Woodforest National Bank
01.2014 - 07.2017
- Supported Branch manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and develop new team members in alignment with branch standards and objectives.
- Monitored daily/weekly relationship reports to ensure individual and banking center goals are achieved.
- Completed monthly audits and retention for effective branch operations.
- Filed and reviewed disputed claims for clients.
Customer Service Agent
Cross Country Home Services
04.2013 - 01.2014
- Helped large volume of customers every day via inbound calls with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Placed insurance claims on products under home warranty for clients.
Sales Floor Associate
TJ Maxx
01.2012 - 04.2013
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Education
High School Diploma -
T. L. Hanna High School
06.2009
Bachelor’s Degree - Human Services
Anderson University
05.2015
Skills
- Call Handling (Inbound and Outbound)
- Customer service
- Data entry
- Verbal and written communication
- Microsoft Office (Word and Excel)
- Interpersonal Skills
- Ability to work within team environment and independently
- Claims processing and review (fraudulent activity)
Awards
Pinnacle Award (2022), Emerging Leader Development Program (2023), Volunteer Honor Roll Award (2022, 2023).
Timeline
Contact Center Representative
TD Bank
11.2024 - Current
Senior Banker
Bank of America
07.2017 - 11.2024
Assistant Branch Manager
Woodforest National Bank
01.2014 - 07.2017
Customer Service Agent
Cross Country Home Services
04.2013 - 01.2014
Sales Floor Associate
TJ Maxx
01.2012 - 04.2013
High School Diploma -
T. L. Hanna High School
Bachelor’s Degree - Human Services
Anderson University
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