April Jasper
Gainesville,FL
Summary
Organized office professional with top-notch administrative skills and solid background in the health care industry. History surpassing business targets, satisfying patients demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
13
13
years of professional experience
Work History
Financial Representative
UF Health Shands Hospital
10.2023 - Current
- Managed finances and overall business direction through solutions-oriented problem-solving.
- Met with customers to assess needs, financial status, and eligibility.
- Maintained accurate records of customer accounts, payments and payment plans.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Verified eligibility and compliance with authorization requirements for service providers.
- Developed and maintained productive working relationships with healthcare providers.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Posted payments to accounts and maintained records.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Collected premiums and issued accurate receipts.
Admissions Specialist
UF Health Shands Hospital
10.2022 - 10.2023
- Reviewed and verified data on all submitted documentation
- Provided clerical support to academic administration officials and admissions team.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Responded proactively and positively to rapid change.
- Monitored cash drawers and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
PCT/ Unit Clerk
HCA Florida North Florida Hospital
09.2021 - 12.2022
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Delivered clerical support by handling range of routine and special requirements.
- Charted vital signs and added telemetry strips to charts.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Direct Support Professional/ Front Desk Aide
North Florida Evaluation And Treatment Center
09.2018 - 10.2021
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care
- Led patient or group recreational activities for enhanced patient outcomes.
- Answered multi-line phone system and greeted callers enthusiastically.
Catering Associate
UF Health Shands Hospital
10.2017 - 09.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleared dishes and glassware quickly following each course.
- Monitored dietary restrictions and served guests with special needs.
Resident Care Aide/ Front Desk Aide
Hunters Crossing Place
03.2016 - 10.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Deli Associate
Walmart
07.2016 - 01.2017
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Cashier Team Leader
Sears
01.2015 - 07.2016
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained transaction security by verifying payment cards against identification.
Cashier
Hardee's Restaurant
09.2014 - 01.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer.
- Greeted over 50 customers per day.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Paraprofessional/ Front Office Aide
Alachua County School Board
05.2013 - 01.2014
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized, stored and retrieved files to enhance daily operations.
- Interacted with staff, parents, and administrators by phone, email or in-person to provide information.
- Managed office operations.
- Delivered clerical support by handling range of routine and special requirements.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Reported on student progress, behavior and social skills to parents.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Maintained head count and attendance sheets.
- Graded tests and papers and recorded grades for teaching staff.
- Handed out classroom materials, like pencils, paper and crayons.
- Managed workflows of classroom volunteers and trained on school procedures.
- Prepared reports and paperwork for parent-teacher conferences.
Receptionist
Change Of Life
11.2011 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education
High School Diploma -
Eastside High School
Gainesville, FL06.2010
Skills
- Records Scanning
- Data Entry Software
- Retrieving Medical Records
- Interdisciplinary Care
- Inpatient Services
- Medical Recordkeeping
- Taking Client Histories
- Cleaning and Sterilizing
- Documenting Vital Signs
- BLS Certified
- Food Preparation
- Collecting Medical Samples
- Preparing Charts
- Patient Health Information Access
- Computer Proficiency
- Office Management
- Pulse Oximetry
- Reminder Calls
- Staff Leadership
- Financial Services
Timeline
Financial Representative
UF Health Shands Hospital
10.2023 - Current
Admissions Specialist
UF Health Shands Hospital
10.2022 - 10.2023
PCT/ Unit Clerk
HCA Florida North Florida Hospital
09.2021 - 12.2022
Direct Support Professional/ Front Desk Aide
North Florida Evaluation And Treatment Center
09.2018 - 10.2021
Catering Associate
UF Health Shands Hospital
10.2017 - 09.2018
Deli Associate
Walmart
07.2016 - 01.2017
Resident Care Aide/ Front Desk Aide
Hunters Crossing Place
03.2016 - 10.2017
Cashier Team Leader
Sears
01.2015 - 07.2016
Cashier
Hardee's Restaurant
09.2014 - 01.2016
Paraprofessional/ Front Office Aide
Alachua County School Board
05.2013 - 01.2014
Receptionist
Change Of Life
11.2011 - 05.2013
High School Diploma -
Eastside High School
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