April Jeffreys
grandjunction,Michigan
Summary
Skilled Assistant Store Director with significant experience in retail management. Strengths lie in strategic planning, team leadership and customer service excellence. Previous roles involved driving sales growth, improving store operations efficiency and fostering a positive work environment. Noteworthy for taking initiatives to enhance overall store performance.
I also worked at Walmart for 15 years before Meijer, managing people, and within that role, we handled all HR roles except for payroll. (Hiring, Orientation, Termination, FMLA, ADA Accommodations) to ensure the company was compliant with all regulations.
Knowledgeable professional with many years of experience. Leadership trained to create effective training programs to minimize shrinkage and cultivate workspace of accountability and integrity. Sound and quick judgment with a desire to bring streamlined asset protection processes to new company.
I feel that having all these skills would greatly help me in an HR role.
I am currently enrolled in the RMCP for Meijer
Overview
24
24
years of professional experience
Work History
Asset Protection Team Leader
Meijer
Southaven, MI
05.2017 - Current
- Implemented measures designed to increase awareness among associates about the importance of protecting company assets.
- Identified opportunities for improvement within the department's processes and procedures.
- Created a team of Asset Protection Associates through recruitment, interviewing, training, scheduling, and performance evaluation.
- Established relationships with law enforcement agencies in order to facilitate communication regarding criminal activities.
- Developed and implemented strategies to reduce shrinkage and protect assets.
- Coordinated investigations into suspicious activity and thefts.
- Maintained up-to-date knowledge on applicable laws related to asset protection.
- Reviewed video surveillance footage as part of investigations into incidents of shoplifting or internal theft.
- Analyzed data trends in order to identify potential areas of vulnerability or risk.
- Conducted audits on high-value items to ensure accuracy of inventory records.
- Responded quickly to customer inquiries related to asset protection issues.
- Prepared detailed reports outlining the results of investigations into losses due to fraud or employee dishonesty.
- Investigated all reported incidents involving customers or employees that could result in financial loss.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
Assistant Store Director
Meijer
South Haven, MI
05.2016 - Current
- Provided guidance, support and training to staff members.
- Researched competitive pricing strategies from other stores in order to remain competitive in the market.
- Maintained accurate records of inventory levels, shipments, and deliveries.
- Conducted regular team meetings to ensure effective communication between departments.
- Assisted with recruiting new employees for various positions within the store.
- Resolved customer complaints in a professional manner.
- Ensured compliance with all relevant health and safety regulations.
- Ensured compliance with safety regulations and company policies.
- Implemented cost-saving measures throughout the store while maintaining quality standards.
- Coordinated promotional campaigns to encourage customers to shop at the store.
- Tracked sales figures on a daily basis and made recommendations based on trends observed.
- Supervised daily operations including opening and closing procedures, cash handling, merchandise stocking.
- Performed weekly audits of stockroom inventory levels and restocked shelves when needed.
- Resolved customer complaints quickly and efficiently.
- Worked closely with vendors to negotiate pricing agreements that benefited both parties.
- Developed and implemented strategies to increase store sales.
- Analyzed sales data to identify trends and areas for improvement.
- Established performance standards for each department and monitored progress towards achieving them.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Assistant Manager
Walmart
Benton Harbor, MI
04.2001 - 05.2016
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Created and managed budgets for travel, training, and team-building activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
High School Diploma -
Fennville High
Fennville06-1991
Some College (No Degree) - Business
Grand Rapids Community College
Grand Rapids, MISkills
- Loss prevention strategies
- Video surveillance systems
- Data analysis techniques
- Inventory management practices
- Investigative methods
- Policy enforcement
Affiliations
- Currently involved within the community events such as Harbor Fest,Blueberry Fest
- Work to get group activities together for woman's health in the area ( Cardio Drumming instructor)
- Own a small sourdough business under the cottage laws.
Timeline
Asset Protection Team Leader
Meijer
05.2017 - Current
Assistant Store Director
Meijer
05.2016 - Current
Assistant Manager
Walmart
04.2001 - 05.2016
High School Diploma -
Fennville High
Some College (No Degree) - Business
Grand Rapids Community College
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