April Jette
Martinsville,IN
Summary
Master’s level educated with professional working experience, a variety of transferrable skills, and a passion for continuing education. I bring a unique and people-centered approach to business operations, shaped by my education and work history. My experience has strengthened my ability to understand diverse perspectives, navigate complex interpersonal dynamics, and communicate effectively across a wide range of personalities and work styles. I excel at creating structured, efficient operational processes while maintain a strong focus on employee engagement and well-being. By adapting my communication style to meet individuals where they are, I build trust, improve collaboration, and help teams perform at their best. My approach combines analytical thinking with empathy—allowing me to not only identify operation improvements but also implement them in a way that supports and empowers people. I’m passionate about fostering environments where both employees and organizations can thrive.
Overview
10
10
years of professional experience
Work History
Senior Environmental Manager – Quality Assurance Manager
Indiana Department of Environmental Management
Indianapolis, IN
06.2024 - Current
- Partner with internal teams and external stakeholders to review and ensure compliance of documentation required by the U.S. Environmental Protection Agency.
- Lead the agency's policy review team, coordinating cross-functional stakeholders to evaluate, update, and implement internal policies and procedures.
- Lead detailed quality audits and identify process improvement initiatives to enhance the agency's quality assurance program.
- Implemented tracking systems for monitoring progress, enabling timely adjustments to meet changing project demands.
- Monitor project timelines and deliverables ensuring alignment with federal regulatory requirements and agency goals.
Operations Manager
Private Household
Bloomington, IN
02.2020 - 06.2024
- Directed end-to-end household operations and balanced competing priorities in a fast-paced, frequently evolving environment.
- Managed scheduling logistics across multiple internal and external stakeholders, ensuring timely coordination of activities.
- Implemented organizational systems that improved efficiency and reduced daily friction.
- Oversaw budgeting, expense tracking, and resource allocation.
- Developed and implemented solutions to communication barriers and problem-solving processes.
Care Manager III
Hamilton Center
Spencer, IN
08.2019 - 02.2020
- Applied strong communication and analytical skills to guide clients through conflict resolution and difficult situations.
- Collaborated with clients to create comprehensive and realistic goals for skills training and case management support.
- Conducted regular assessments of client needs within cross-functional teams to optimize care plan customization.
- Maintained accurate facility documentation and records, prioritizing confidentiality and data protection.
- Engaged in comprehensive partnerships with government agencies to improve client care services and outcomes.
Server/Bartender
Switchyard Brewing Company
Bloomington, IN
05.2018 - 11.2019
- Engaged with clients using effective communication techniques, ensuring high-quality service delivery.
- Leveraged strong interpersonal skills to foster and maintain collaborative working relationships.
- Monitored adherence to company standards and proactively updated all necessary licensing and training requirements.
- Analyzed and refined company processes in partnership with internal stakeholders to drive continuous quality enhancements.
- Demonstrated agility in role by effectively managing multiple responsibilities in a fast-paced start-up setting.
Patient Care Technician/Unit Coordinator
Indiana University Health
Bloomington, IN
05.2016 - 02.2019
- Executed effective multi-tasking strategies while performing critical healthcare tasks for emergent patients.
- Facilitated collaboration with a multi-disciplinary team in a dynamic environment to deliver efficient emergency care.
- Generated comprehensive unit documentation and ensured secure distribution of confidential files to maintain data integrity.
- Led initiatives in performance improvement plans to assess workflows and drive departmental enhancements.
- Guided new employees through comprehensive onboarding, fostering a supportive and productive work environment.
Education
Master Of Business Administration - Information Technology Management
Western Governors University
Salt Lake City, UT11.2022
Bachelor of Social Work - Social Work
Indiana University-Purdue University Indianapolis
Indianapolis, IN05.2019
Skills
- Prioritization and management of extensive tasks
- Stakeholder engagement strategies
- Detail quality audits
- Process Improvements
- Project Management and Quality Assurance
- SharePoint organization and automated processes
Accomplishments
- Streamlined quality assurance review processes, reducing turnaround time by 20% while maintaining compliance and accuracy standards.
- Developed automated workflows to notify stakeholder of upcoming document expirations, reducing expired documents by 12% and improving compliance.
- Selected as a founding member of an Employee Appreciation Committee within a state agency, helping design and launch initiatives to improve employee engagement and workplace culture.
- Successfully led all household operations and childcare for four children during a six-month deployment, demonstrating strong time management, problem-solving, and adaptability under pressure.
Timeline
Senior Environmental Manager – Quality Assurance Manager
Indiana Department of Environmental Management
06.2024 - Current
Operations Manager
Private Household
02.2020 - 06.2024
Care Manager III
Hamilton Center
08.2019 - 02.2020
Server/Bartender
Switchyard Brewing Company
05.2018 - 11.2019
Patient Care Technician/Unit Coordinator
Indiana University Health
05.2016 - 02.2019
Master Of Business Administration - Information Technology Management
Western Governors University
Bachelor of Social Work - Social Work
Indiana University-Purdue University Indianapolis