April Johnson
Hayward,CA
Summary
Accomplished Office Manager at AMG Construction, adept in organizational skills and office management, significantly improved operational efficiency. Excelled in fostering customer relations and engaging teams, leading to enhanced productivity and morale. Skilled in administrative oversight and problem-solving, ensuring seamless business operations and a positive work environment.
Driven [Desired Position] with solid background in overseeing activities and ensuring compliance. Successfully maintained safe and orderly environment, fostering positive interactions. Demonstrated strong organizational skills and effective communication to support team goals.
Professional with comprehensive background in supervision and monitoring. Proven ability to maintain orderly environments and ensure adherence to guidelines. Known for strong team collaboration and adaptability, ensuring seamless operations and reliable results. Key skills include attention to detail and effective communication.
Overview
21
21
years of professional experience
Work History
Monitor 1
Geo Group
06.2024 - Current
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Assistant Store Manager
Lane Bryant
06.2017 - 01.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Office Manager
AMG Construction
09.2009 - 12.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Office Clerk
A Green Shrubbery Service
05.2003 - 10.2007
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Handled incoming business and client requests for information.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ11-2026
Certified Massage Therapist - Massage
National Holistic Institute
Emeryville, CA10-2023
Business Management - Business Administration
Merrit College
Oakland05-2004
High School Diploma -
Castlemont High School
Oakland06-2002
Skills
- Emergency Response
- Incident Reporting
- Behavior Management
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Document Management
- Administrative Oversight
- Problem-Solving
- Customer Service and Engagement
Timeline
Monitor 1
Geo Group
06.2024 - Current
Assistant Store Manager
Lane Bryant
06.2017 - 01.2019
Office Manager
AMG Construction
09.2009 - 12.2015
Office Clerk
A Green Shrubbery Service
05.2003 - 10.2007
Bachelor of Science - Business
University of Phoenix
Certified Massage Therapist - Massage
National Holistic Institute
Business Management - Business Administration
Merrit College
High School Diploma -
Castlemont High School
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