April Johnson
Norcross,GA
Summary
Flexible Fast Food Grill Cook seeking new role in which to apply many years of foodservice experience. Accustomed to preparing food in high-volume environment with balance of efficiency and quality.
Overview
19
19
years of professional experience
Work History
Master Grill Operator
Waffle House Restaurant
Norcross, GA
04.2023 - Current
- Operated grills to cook food according to customer specifications.
- Ensured all ingredients were of the highest quality and freshness.
- Adhered to health and safety standards when preparing food.
Lead Baker
Panera
Norcross, GA
03.2021 - 07.2024
- Trained new bakers on proper techniques, safety protocols, and recipe accuracy.
- Inspected products for quality assurance before display.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Baked fresh bread and pastries for cafes and restaurants.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
Cafe Manager
Speedway Gas Station
Snellville, GA
02.2018 - 03.2021
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Recruited, trained, managed and evaluated cafe staff performance.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Monitored food quality regularly to ensure it was up to required standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Resolved conflicts between team members in a professional manner.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Unemployed
none
Norcross, GA
11.2017 - 02.2018
Dispatcher/ Bus Supervisor
Transdev Transportation
Norcross, GA
03.2015 - 11.2017
- Organized routes for drivers to maximize efficiency.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Ensured compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Participated in team meetings discussing changes in procedures or processes.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Advised personnel about accidents, weather conditions or other hazards.
- Monitored bus drivers' performance and provided feedback on areas of improvement.
- Ensured compliance with safety regulations by conducting regular training sessions for drivers.
- Investigated accidents involving company vehicles or personnel and recommended corrective action when necessary.
- Responded quickly to emergency situations while ensuring safety protocols were followed at all times.
Transportation Supervisor
American Coach Lines Of Atlanta
Norcross, GA
06.2005 - 03.2015
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Maintained accurate records of vehicle maintenance, mileage logs, fuel usage, and other related information.
- Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
- Assessed route optimization opportunities that could improve overall efficiency across the organization.
- Oversaw the selection process for new drivers ensuring they met all legal requirements before hiring.
- Investigated accidents involving company-owned vehicles to determine causes and possible corrective actions.
- Collaborated with other departments within the organization to ensure smooth coordination between teams.
- Verified that drivers maintained required professional competences, licenses and safety knowledge.
- Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
- Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit, and equipment records.
- Served as point of contact for customers and staff by applying customer service and interpersonal skills.
- Maximized workplace safety for all personnel by promoting culture of safety with well-engaged and satisfied employees.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Oversaw team scheduling and individual assignments to meet coverage demands.
Education
High School Diploma -
Huntington Beach Unified
Huntington Beach, CA06-1992
Skills
- Food Safety Protocols
- Workstation organization
- Food presentation
- Quick-learning
- Team Player
- Grilling Techniques
- Food cost control
- Safe Food Handling
Timeline
Master Grill Operator
Waffle House Restaurant
04.2023 - Current
Lead Baker
Panera
03.2021 - 07.2024
Cafe Manager
Speedway Gas Station
02.2018 - 03.2021
Unemployed
none
11.2017 - 02.2018
Dispatcher/ Bus Supervisor
Transdev Transportation
03.2015 - 11.2017
Transportation Supervisor
American Coach Lines Of Atlanta
06.2005 - 03.2015
High School Diploma -
Huntington Beach Unified