April Kain
Cave Junction,OR
Summary
Accomplished Optical Receptionist at Eye Care Group, adept in HIPAA Compliance and delivering exceptional customer service. Excelled in enhancing patient loyalty and streamlining processes, significantly improving satisfaction. Skilled in insurance verification and teamwork, demonstrating adaptability and a commitment to excellence. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Optical Receptionist
Eye Care Group
03.2021 - Current
- Increased customer satisfaction by promptly addressing inquiries or concerns related to eye care products and services.
- Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
- Developed strong relationships with patients, leading to increased loyalty and repeat business.
- Managed incoming phone calls professionally, ensuring accurate message taking and prompt response times.
- Enhanced patient satisfaction by providing efficient and friendly service at the front desk.
- Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
- Maintained an organized and clean reception area to create a welcoming environment for patients.
- Ensured prompt follow-up with patients regarding order status updates or changes to scheduled appointments.
- Assisted patients with insurance claims and provided guidance on coverage details.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Streamlined appointment scheduling process, resulting in reduced wait times for patients.
- Improved office efficiency by accurately maintaining patient records and updating information as needed.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Customer Service Representative
OOGP
01.2016 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Hidden Valley High School
Grants Pass, OR2000
Skills
- HIPAA Compliance
- Strong Organization
- Patient check-in
- Insurance Verification
- Appointment Scheduling
- Medical Billing
- Collaboration and Teamwork
- Adaptable and Flexible
- Time Management
- Cash Handling
- Patient Scheduling
- Data Entry
- Customer Service
Timeline
Optical Receptionist
Eye Care Group
03.2021 - Current
Customer Service Representative
OOGP
01.2016 - 02.2021
Hidden Valley High School
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