April Keeter
Issaquah,WA
Summary
Legal Assistant and Senior Intake Specialist with experience supporting personal injury and medical malpractice matters within a high-volume plaintiff law firm environment. Trusted to independently evaluate prospective cases, coordinate pre-litigation workflows, and manage complex client and case communications with minimal supervision. Experienced in public records review, medical records coordination, expert communication, statute-related tolling correspondence, insurance claims support, and case management through Filevine and Lead Docket. Recognized for strong judgment, organization, and the ability to manage sensitive legal matters in fast-paced environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Senior Intake Specialist / Legal Assistant
Colburn Law Accident & Injury Lawyers
Issaquah, WA
02.2025 - 05.2026
- Independently evaluated prospective personal injury matters and exercised discretion in determining case viability with minimal supervision
- Conducted detailed intake interviews involving liability, injuries, treatment, damages, and insurance coverage to support onboarding and case development
- Ordered, reviewed, and evaluated public records to assess claim viability and support investigation efforts
- Managed case workflows, intake pipelines, and documentation through Filevine and Lead Docket while maintaining organized litigation-ready files
- Coordinated Independent Medical Examinations (IMEs), including expert communication, scheduling, and transportation logistics
- Managed pre-litigation case development through medical record review, chronology preparation, expert coordination, and supporting documentation analysis
- Drafted and coordinated mediation and tolling correspondence related to statute of limitations deadlines and pre-litigation strategy
- Assisted with medical malpractice investigations, including record review and expert coordination
- Researched defendants, verified registered agent information, and coordinated process service efforts
- Assisted with property damage claims and insurance communications regarding policy information, payment histories, and claim updates
- Prepared summaries, reports, and supporting documentation for attorney review and case progression
- Coordinated communication between clients, insurance carriers, medical providers, experts, and outside vendors while maintaining confidentiality and accurate documentation
- Personal Injury Law Firm
Reception Supervisor
Timber Ridge at Talus
Issaquah, WA
01.2024
- Supervised front office workflow, scheduling, and administrative operations
- Coordinated staff scheduling, training, and operational support
- Maintained confidential documentation and performed notarial services
Receptionist
Timber Ridge at Talus
Issaquah, WA
01.2024
- Managed high-volume incoming calls, scheduling, and front desk communication
- Supported daily administrative operations and maintained organized records
Mentor
VOICE Mentor
Issaquah, WA
01.2015 - 01.2017
- Supported students through mentoring, documentation, and coordination with counselors and parents
Education
Business Administration Management
Western Governors University
Skills
- Filevine & Lead Docket
- Microsoft Office & Adobe Acrobat
- Personal Injury Intake & Case Evaluation
- Medical Records & Billing Coordination
- Insurance Claims & Property Damage Support
- Public Records Review & Investigation
- Legal Documentation & Case File Management
- Calendar & Deadline Management
- Chronologies & Case Summaries
- HIPAA & Confidential Records Handling
Certification
- Washington State Notary Public (Active through 2028)
- CPR / First Aid / AED Certified
EARLY CAREER
- Touch of Sophia — Business Owner / Designer
- Beck Properties — Apartment Manager
- Cox Communications — Quality Control / Retail Sales
Timeline
Senior Intake Specialist / Legal Assistant
Colburn Law Accident & Injury Lawyers
02.2025 - 05.2026
Reception Supervisor
Timber Ridge at Talus
01.2024
Receptionist
Timber Ridge at Talus
01.2024
Mentor
VOICE Mentor
01.2015 - 01.2017
Business Administration Management
Western Governors University