April Keith

Work History

Sonospine Surgery- Medical Practice Administrator
Phoenix, AZ • 01/2023- 12/2023

Sonospine Surgery is a Dallas based spinal surgery company with 3 locations in the US. The practice highlights on the innovation in ultrasonic spinal surgery. They developed a sales program with a Medical records and billing integration called CRM. The intake for new patients are handled by patient care managers, (PCM) and entered into the CRM

As the Practice administrator, I was responsible to ensure that all patient related information is transferred from the CRM to the EMR system to prepare for the visit.

• I worked closely with the medical assistant to ensure that all radiology studies, consults and any medical information is transferred and available for provider review.
• I was responsible for processing all patient-provider communication to include clinical questions, referral assistance and any other follow up needed after the patient visit.
• Increased patient satisfaction by enhancing communication between medical staff and patients.
• Ensured compliance with all state and federal regulations, maintaining meticulous documentation of policies and procedures.
• Oversaw inventory management, reducing waste by closely monitoring supplies usage and ordering as needed.
• Promoted a culture of continuous improvement by encouraging feedback from both employees and patients on areas needing attention or enhancement.
• Maintained strict confidentiality in accordance with HIPAA guidelines while managing sensitive patient information throughout various administrative tasks.
• Supported physician partners in navigating complex administrative issues, providing essential guidance and expertise to ensure smooth operations
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Ordered all office supplies and kept check on inventory levels.
• Addressed and remedied all patient or team member issues.
• Communicated with patients, ensuring that medical information was kept private.

• I was originally hired as a credentialing coordinator however, my assignment changed when I identified crucial billing errors within the EMR system. Once my experience was recognized within 3 months I was promoted to the practice management position
• In this position I am responsible for hiring staff, staff scheduling, staff concerns, ordering medical and office supplies, payroll and time keeping, accounts payable, daily time of service payment balancing, daily bank deposits, process incoming mail, patient concerns and also was assigned payer credentialing for new and existing providers
• I have also been an integral part of merging 3 multi specialty practices.
• Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Implemented new electronic health record system, leading to increased efficiency in patient data management.
• Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
• Established policies regarding patient privacy rights; safeguarding all confidential information.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Ordered all office supplies and kept check on inventory levels.
• Addressed and remedied all patient or team member issues.
• Supervised team of 12 office personnel.

In September of 2017 I accepted a receptionist position with Trina Health of Arizona in their diabetic treatment clinic. In February of 2018, they focused their attention on developing a new business of an integrated family practice that offers both, physical medicine as well as behavioral health services. I was asked to begin the insurance contracting for the new facility, the medical provider and Behavioral Health therapists.

As our business picked up I began processing referrals, assist with scheduling, insurance verification and prior authorization as needed.

• I was given the task of implementing the new AthenaNet EMR system while ensuring the staff was fully trained.
• In July 2019 they added the title of Human Resource manager, responsible for timecard management, processing PTO requests, weekly payroll as well as interviewing and hiring staff.
• I was responsible for the daily operations of the medical practice.
• Prior Authorizations / Predetermination
• Scheduling
• I began with Trina Health of Arizona as a receptionist for their diabetic treatment clinic
• In February of 2018, they focused their attention on developing a new business of integrated family practice that offers both, physical medicine as well as behavioral health services
• I was asked to begin the insurance contracting for the facility, medical provider and behavioral health therapists
• As our business picked up I began processing referrals by scheduling, insurance verification and prior authorization as needed
• I was given the task of implementing the new AthenaNet EMR system
• Ensuring that administrative staff was fully trained
• In July 2019 they added the title of Human Resource manager, responsible for processing PTO requests, weekly payroll as well as on boarding new staff.

• I hired into the customer service department scheduling imaging procedures for six locations for this rapidly growing company
• This gave me the opportunity to learn the core of the company
• September 2008, I was asked to Manage a newly built 8 modality facility
• I managed 9 employees
• Managed employee overtime without jeopardizing the schedule
• Responsible for hiring administrative staff
• Training administrative staff in office policies and procedures
• Organize the equipment maintenance schedule and kept complete logs
• Maintain Arizona state regulation maintenance logs
• Manage office supplies within the allowed budget
• As the facility manager, it is my responsibility to ensure Radiologists, Technologists and administrative staff are supported in order to perform to the best of their ability
• Overall, foster the shared goal of providing best possible patient experience while working as a team.