April Kelly
Las Vegas,NV
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Green Valley Grocery
09.2024 - Current
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Taxi Driver
Yellow Checker Star Transportation
05.2024 - 09.2024
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Controlled operation of taximeter to accurately track distances and fares.
- 15 Rides a Shift
Taxi Driver
Desert Cab
10.2021 - 05.2024
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- 15 rides a shift
Laundry Attendant
White Glove Wash and Fold
01.2021 - 09.2021
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Assisted with unloading and loading customer laundry items.
- Supported fellow staff members with delivery and pickup of customer orders.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Made 5 calls a day to other businesses
Sales Associate
Joann Fabrics
09.2020 - 12.2020
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Back Production
Deseret Industries
01.2020 - 09.2020
- Excellent communication skills, both verbal and written.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Western High School
Las Vegas, NVHigh School Diploma -
Snow Canyon High
St. George, UTSkills
- Customer service
- Task prioritization
- Adapt to diverse groups
- Contact follow-up
- Retail store operations
- Cash register operation
- Verbal and written communication
- Stocking and receiving
- Client service
- B2B sales and customer service
- Inventory control
- Energetic self-starter
- Exceptional customer service
- Money transfer systems
- Display setup
- Financial records oversight
- Written and oral communication skills
- Excellent people skills
- Cash handling
- Goal oriented
- Teamwork and collaboration
- POS system operation
- Time management
- Email management
- Ms Office
Certification
- ServSafe Food Handler's Certification
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
- Tobacco Seller's License - Various State Agencies.
- Nevada Driver's License
Timeline
Sales Associate
Green Valley Grocery
09.2024 - Current
Taxi Driver
Yellow Checker Star Transportation
05.2024 - 09.2024
Taxi Driver
Desert Cab
10.2021 - 05.2024
Laundry Attendant
White Glove Wash and Fold
01.2021 - 09.2021
Sales Associate
Joann Fabrics
09.2020 - 12.2020
Back Production
Deseret Industries
01.2020 - 09.2020
High School Diploma -
Western High School
High School Diploma -
Snow Canyon High
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