April Kerry
Haughton,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Bookkeeper
Willis Knighton Medical Center
04.2015 - Current
- Maintained and reconciled general ledger accounts
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows
- Processed accounts payable and receivable transactions
- Performed month-end closing activities
- Resolved billing discrepancies with vendors or customers promptly
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Posted daily receipts and payments in accordance with corporate protocols.
- Optimized financial data accuracy, conducted thorough checks and balances.
Casino Host
Margaritaville Casino
12.2013 - 04.2015
- Greeted guests upon their arrival to the casino and provided them with information about services, promotions, and events
- Assisted in organizing special events for high-end customers such as tournaments and VIP parties
- Developed relationships with customers by providing personalized service and offering incentives to encourage repeat visits
- Provided a variety of customer service functions including answering questions, resolving complaints, and responding to inquiries
- Organized group reservations for large groups of visitors to the casino
- Maintained accurate records of all interactions with customers, including contact information and preferences
- Prepared monthly reports on customer feedback regarding services, promotions., for upper management review
- Worked closely with external vendors such as tour operators, travel agencies, airlines, hotels., to coordinate packages for visiting patrons
- Maintained up-to-date knowledge of local attractions in order to recommend points of interest when requested by guests
VIP Rep.
Diamond Jacks Casino & Resort
03.2011 - 12.2013
- Developed strong relationships with frequent guests, anticipating their preferences and tailoring services accordingly.
- Collaborated with various departments to coordinate special requests and accommodations for VIP guests.
- Maintained a strong knowledge of event schedules and venue details to provide accurate information to guests.
- Increased customer satisfaction ratings by consistently delivering attentive service that exceeded expectations.
- Managed guest complaints with professionalism, resolving issues promptly and effectively.
- Handled customer complaints to satisfy and retain guests.
Education
GED -
Haughton High School
Haughton, LASkills
- Invoice Processing
- Statutory Reporting
- General Ledger Maintenance
- Inventory Tracking
- Project Management
- Customer Relations
- General Ledger Entries
- Customer service
- Relationship building
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Follow-up skills
Timeline
Bookkeeper
Willis Knighton Medical Center
04.2015 - Current
Casino Host
Margaritaville Casino
12.2013 - 04.2015
VIP Rep.
Diamond Jacks Casino & Resort
03.2011 - 12.2013
GED -
Haughton High School
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