April Khomthirath
Summary
Experienced hospitality professional with a strong background in staff management and guest relations. Demonstrated ability to enhance team morale and customer satisfaction through effective leadership at Oishii Japanese Sushi & Sake. Skilled in conflict resolution and restaurant operations, consistently improving dining experiences through strategic oversight and clear communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Manager
Oishii Japanese Sushi & Sake
07.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Server
Sushi House
12.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Lemongrass Sushi & Wok
09.2014 - 12.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Salina Vo-Tech
Salina12-2009
Skills
- Guest Relations
- Conflict Resolution
- Staff Management
- Hiring
- Employee Scheduling
- Restaurant Operations
Certification
- ServSafe Food Handler's Certification
- Texas Driver's License
- Cosmetology License
- Lash Certification
Languages
English
Native or Bilingual
Laos
Native or Bilingual
Timeline
Front of House Manager
Oishii Japanese Sushi & Sake
07.2023 - Current
Server
Sushi House
12.2022 - 02.2024
Server
Lemongrass Sushi & Wok
09.2014 - 12.2022
High School Diploma -
Salina Vo-Tech
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