APRIL KIESER

• Enps
  December 2025
  -50
  July 2026
  -4
• Improved employee Net Promoter Score (eNPS) within 18 months by fostering a culture of trust, psychological safety, and open communication with therapeutic coaching
• Established a peer support team, developing and facilitating training programs to build team capability and actively recruiting staff to expand participation
• Led critical care team, ensuring high standards of patient safety and quality care
• Mentored nursing staff, fostering professional growth and improving team performance
• Managed budgetary allocations, ensuring efficient resource utilization within critical care unit
• Analyzed patient data to identify trends, driving evidence-based practice initiatives
• Evaluated care delivery processes, implementing improvements that enhanced operational efficiency
• Advanced professional development opportunities for team members by identifying relevant educational resources and supporting participation in conferences or workshops.
• Spearheaded quality improvement initiatives to continuously enhance patient care delivery and clinical outcomes.
• Collaborated with risk management personnel to identify potential areas of vulnerability within the critical care setting, implementing corrective actions or strategies to mitigate future risks.
• Mentored new nursing staff through comprehensive orientation programs and ongoing support during their transition into the critical care environment.
• Led debriefing sessions following critical incidents or adverse events, fostering a culture of learning and continuous improvement among staff members.
• Promoted a culture of safety and accountability by enforcing compliance with hospital policies, procedures, and regulatory standards.
• Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.

Nurse Coach

• Facilitate new grad nurse classes within the Nurse Residency Program (NNRP). Conduct rounds to assess nurse well-being, provide resources, and offer individualized support as needed. Established a well-being committee on the East Campus and actively participate in multiple committees dedicated to supporting nurses.

VIC

• Virtually provide a vast array of support to nursing staff on medical surgical floors on both campuses

ICU

• Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

• Deliver age-appropriate medical care for adult patients as a travel RN in Trauma/Surgical Intensive Care Unit

• Reviewed and investigated incoming orders flagged in the Suspicious Order Monitoring (SOM) system to assess appropriateness for release to the ordering pharmacy. Efficiently handled 25–50 customer inquiries daily, ensuring timely resolution and compliance with regulatory standards.

Charge Nurse

• Oversee logistics, equipment management, resource allocation, patient flow, and unit staffing within the Trauma Intensive Care Unit.
• Serve as a supervising member of Critical Response Teams, overseeing Code Blue events and coordinating care for incoming trauma cases to ensure efficient and effective patient management.

SWAT Nurse

• Provide hospital-wide support and serve as a critical resource for nursing staff, including leading Code Stroke activations, responding to Code Blue events, and managing rapid response situations.

House Supervisor

• Critical thinking/quick assessment and decision making requiring excellent communication and prioritization skills.

• Provided critical care to high risk patients requiring complex care, ventilator management, extensive wound care and rehabilitation.

• Perform initial evaluations and continued assessments on a consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
• Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
• Educate patients and loved ones about different treatment options and care approaches, reducing burden on hospital resources.

• Confer with physicians to discuss diagnoses and institute well-coordinated treatment approaches.
• Advocate for patients by communicating care preferences to practitioners and other team members.
• Provide exceptional care to high-acuity patients needing complex care such as ventilator management, extensive wound care and rehabilitation.