APRIL KINCHEN
HR Professional
The Woodlands,TX
Summary
Accomplished Executive Director of Human Resources offering fifteen years of comprehensive experience developing HR functions, cultivating positive work environment and collaborating with all levels of management. Expertise in planning and managing employee and labor relations and developing and communicating company-wide policies and procedures. Goal-oriented and personable professional committed to improving talent acquisition and increasing organizational effectiveness. Created sound diversity an inclusion programs.
Overview
17
17
years of professional experience
3
3
Certification
Work History
Associate Professor
JACK WELCH MANAGEMENT INSTITUTE
Herndon, VA
01.2019 - Current
- Updated curricula and lesson plans for primary instructors, researching developments in relevant fields and updating materials to reflect most recent data and statistics.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
- Managed interpersonal conflict situations requiring tact, diplomacy and discretion, supporting culture of diversity, equity and inclusion with students, employees, alumni and other stakeholders.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation
Faculty Human Resource Management Program
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UT
01.2019 - 08.2021
- Faculty Advisor for largest student/virtual SHRM chapter in US.
- Faculty member at WGU (HR Undergraduate Program), creating personalized term planning that fit student's life and goals.
- Provided program instruction and guidance from enrollment to graduation.
- Program mentor for facilitating Human Resource Management program for College of Business
- Maintained student retention outcomes by 94%
Senior Executive HR Director
STRAZ CENTER FOR PERFORMING ARTS & CONSERVATORY
Tampa, FL
01.2016 - 01.2018
- Led 4 HR professionals in staffing, recruitment, benefits, executive compensation, training, leadership development, succession planning, HRIS, and regulatory compliance
- Realigned compensation program and salary administration to control accelerating costs
- Streamlined integration of HRIS system to have cohesive platform for ATS, Onboarding, Benefits enrollment, Orientation, 403(b), Compensation, and Payroll
- Built referral pipeline by remaining active with community and establishing referral networks and resources
- Recruited, hired, and trained employees on operations and performance expectations
- Balanced organizational and employee needs when developing fair and equitable human resources policies.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
Area Human Resources Consultant
PAYCHEX
St. Petersburg, FL
01.2015 - 01.2016
- Serviced Payroll & HR solutions to fit the needs of any size client/business
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Built HR consulting capabilities focused on clients (PEO) and (ASO) undergoing organizational change and development.
- Strong consulting resulted in 98% client retention
- Created plans and communicated deadlines to ensure projects were completed on time
Campus President
STEINER EDUCATION GROUP
Denver, CO
01.2012 - 01.2015
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Increased school registrations over 10% with improved promotional approaches, outreach strategies and parent engagement plans.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
National Director of Student Success
ALTA COLLEGE, INC
Denver, CO
01.2009 - 01.2012
- Strengthened Career and Student Service operations by aligning processes to capitalize on new educational trends.
- Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
- Facilitated student placement with local employers through development of working relationships, keeping current on latest job opportunities.
Director of Human Resources Operations
ROCKY MT. URGENT CARE AND FAMILY MEDICINE
Denver, CO
01.2007 - 01.2009
- Oversaw Human Resources for ten urgent care and family medicine clinics
- Helped to retain and recruit physicians, nurse practitioners maintained medical assistant externship program and increased training and development for staff and employees
- Steered flawless workforce assimilation into core business operations
- Supervised onboarding process for newly hired employees, including distribution of all paperwork
- Handled employee conflicts efficiently while following all company procedures
- Assured benefits program was administered and properly sustained compliance with employee insurance guidelines.
Education
Ph.D. - Business Management-Human Resource Development
Liberty University
Lynchburg, VA02.2022
Master of Science - Organizational Leadership
Colorado State University
Englewood, CO03.2014
BBA - Business Administration & Management
Sam Houston State University
Huntsville, TX12.1995
Skills
- Diversity, Equity an Inclusion Strategy
- Training Needs Analysis
- Performance Management Systems
- Recruiting and Interviewing
- Employee Relations Oversight
- Advising Department Managers
- Compensation and Benefits Administration
- Dispute Mediation
- Bargaining Agreements
- Forecasting Employment Needs
- Cross Functional Collaboration
- Conflict Resolution
- Labor Relations Coordination
- Statistical Data Analysis
- Human Resource Management Software HRMS
- Payroll Management
Affiliations
Member – Society of Human Resources Management (SHRM) Member since 1998
Education Committee Chair – World at Work since 2010
Certification
SPHR® Certification from HRCI®.
CCP-Compensation from World at Work
CBP-Benefits from World at Work
Timeline
Associate Professor
JACK WELCH MANAGEMENT INSTITUTE
01.2019 - Current
Faculty Human Resource Management Program
WESTERN GOVERNORS UNIVERSITY
01.2019 - 08.2021
Senior Executive HR Director
STRAZ CENTER FOR PERFORMING ARTS & CONSERVATORY
01.2016 - 01.2018
Area Human Resources Consultant
PAYCHEX
01.2015 - 01.2016
Campus President
STEINER EDUCATION GROUP
01.2012 - 01.2015
National Director of Student Success
ALTA COLLEGE, INC
01.2009 - 01.2012
Director of Human Resources Operations
ROCKY MT. URGENT CARE AND FAMILY MEDICINE
01.2007 - 01.2009
Ph.D. - Business Management-Human Resource Development
Liberty University
Master of Science - Organizational Leadership
Colorado State University
BBA - Business Administration & Management
Sam Houston State University
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