Summary
Overview
Work History
Education
Skills
Timeline
Generic

April King

Tampa,FL

Summary

Customer Service Professional with 9+ years of customer service experience, 7+ years of experience working within a high-call volume call center environment and 6+ years of data entry, skilled at entering and organizing mass amounts of data quickly and accurately. Seeking a Data Entry position, with a company that offers advancement and growth within the company.

Overview

9
9
years of professional experience

Work History

Client Services Rep III

Bank Of America
Tampa, Florida
10.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Assisting clients with account updates, filing of claims, providing claim statuses, going over account transactions and providing knowledgeable information to assist client.
  • Utilized dual-monitor systems efficiently while navigating through various software and internal company databases
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Client Service Representative

Aerotek: Working For Bank Of America
Tampa, Florida
03.2020 - 10.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Assisting clients with account updates, filing of claims, providing claim statuses, going over account transactions and providing knowledgeable information to assist client.
  • Utilized dual-monitor system efficiently while navigating through various software and internal company database
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Assistant Manager

Dollar General
Tampa, Florida
02.2019 - 02.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Open and closed store.
  • Monitored security and handled incidents calmly.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Planned team-building exercises to increase employee performance and job satisfaction

Customer Service Representative

BroadPath Healthcare
Tampa, Florida
08.2018 - 08.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted clients with insurance coverage information, claim status, claim submissions, updated account information and processed payments.
  • Answered average of 70+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Customer Service Representative

Macys Call Center
St. Petersburg, FL
08.2014 - 03.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information, processed payments, and issued refunds.
  • Completed credit applications.
  • Provided information regarding charge accounts and loyalty programs

Customer Service Representative

Humana
Tampa, Florida
09.2011 - 06.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided clients insurance coverage information
  • Processed claims and provided claim statuses
  • Updated account information
  • Processed payments
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Sarasota High School
Sarasota, FL
06.1992

Skills

  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • CRM Software
  • Customer Account Management
  • Computer Proficiency
  • Excellent Attention to Detail
  • Call Volume and Quality Metrics

Timeline

Client Services Rep III

Bank Of America
10.2020 - Current

Client Service Representative

Aerotek: Working For Bank Of America
03.2020 - 10.2020

Assistant Manager

Dollar General
02.2019 - 02.2020

Customer Service Representative

BroadPath Healthcare
08.2018 - 08.2019

Customer Service Representative

Macys Call Center
08.2014 - 03.2017

Customer Service Representative

Humana
09.2011 - 06.2014

High School Diploma -

Sarasota High School

Similar Profiles

CREATE PROFILE
April King