APRIL KING
WEST FARGO,ND
Summary
- I offer exceptional communication, secretarial and highly proficient computer skills to complement overall efficiency of the office. I am a thorough, accurate, fast paced customer service and data entry specialist with excellent keyboard typing and computer skills as follows:
- 12 years experience in office clerical and customer service roles.
- 3 year call center experience
- Proficient in MS Word, Excel and software database.
- Average typing speed 60 WPM, average 7000-9000 ksph
- Can type 10-key and Alpha-Numeric Data-entry with consistent 100% accuracy
- Highly skilled in greeting customers and answering phone calls
- Proven ability to handle multiple, competing priorities in an effective manner
- Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Excellent verbal and written communication skills
- Dedicated and careful - high level of accuracy and strong attention to detail.
- Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation
- Knowledgeable In-Home Daycare Provider with strong history of fostering nurturing and safe environment for children. Successfully implemented age-appropriate educational activities and maintained open communication with parents. Demonstrated empathy and patience while managing diverse needs and promoting social development. Experienced with creating nurturing and structured environment for children. Utilizes effective communication and organizational skills to manage daily routines and educational activities. Knowledge of child development principles ensures supportive and enriching experience for all children under care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Daycare Provider
April King
11.2023 - 05.2025
- Attend to children at schools, businesses, private households, and childcare institutions. Performed a variety of tasks, such as dressing, feeding, bathing, and overseeing play. I would take her to outings like the zoo, parks, special activities.
- Offered top-notch care to 3+ children at once, ranging in age from 1 to 8.
Credit Card Fraud Processor
US Bank
10.2022 - 07.2023
- I was responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities included managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. Utilized Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required time frames. This position was multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence was required.
Debit Card Dispute Processor
U.S. Bank Service center
09.2021 - 10.2022
- Review Claims that customers have submitted for fraud. Call customers with any questions we have about their claim to better understand what kind of fraud we are looking at. Pull claims from the GMU portal to start the fraud process. Keep our desk free of claims that can be worked at the end of the day. Attend weekly team meetings. Assist other team members with their work when able to. Managed approximately 20 incoming calls and 30 incoming emails per day.
Debit Card Dispute Processor
Robert Half/Contract
03.2021 - 07.2021
- Provided high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims. Managed a large caseload by researching, investigating, and resolving disputed debit card charges. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Processed high-volume transactions with accuracy and efficiency.
- Ensured compliance with banking regulations and internal policies.
- Collaborated with cross-functional teams to enhance operational workflows.
Claims Adjudicator
WEX Health Inc
11.2018 - 11.2019
- Properly reviewed and processed claims for health reimbursement arrangements and flexible spending accounts as well as disbursement requests for health savings accounts in accordance with regulations using 1Cloud, Excel and OnBase. Ensured work was completed to meet Service Level Agreements, assisted supervisors with other projects.
Healthcare Claims Processor
Noridian Healthcare Solutions
11.2016 - 07.2018
- Completed claims as directed by nurses for the DME Medical Review Pre-Process team. Assisted with other departments with various projects when needed such as assisting with CERT calls, conducting adjustments for the Adjudication Department. I also assisted the Redeterminations Department by updating the Redetermination Reversal spreadsheet monthly. We have monthly production expectations which I was able to consistently maintain an above average score. Managed approximately 15 incoming calls per day.
Claims Adjudicator/Contract
Siege Enterprises, LLC.
07.2016 - 11.2016
- Obtained information from insured or designated persons for purpose of settling oxygen claims with insurance carrier by researching claims to insure all criteria has been met for payment. Assisted the Medical Review department with claim processing when needed. Managed approximately 20 phone calls and emails per day.
Provider Enrollment Support/Contract
Siege Employment LLC
09.2015 - 07.2016
- Researched and controlled applications and correspondence into internal document management and workflow system (DMWS). Entered application information into the claims processing system (MCS, etc.) Managed inbound/outbound online FAX queues to and from providers. Quality assurance check claims processing system enrollment data. Notification letter creation and mailing. Completed application returns and/or application acknowledgement processes. Supported other enrollment functions such as status calls, Choicepoint verifications, basic PECOS entry, imaging back filing, special mailings, etc.
Imaging Specialist/Temp
Office Team Employment Agency
02.2015 - 06.2015
- Sorted incoming mail and prepared expense reports and scanned them into our computer computer system. Analyzed the information on the paper document to file it in the correct location with the proper keywords and identifiers. Assisted with mailing, filing backup, and other operational tasks.
Cashier/Temp
Manpower
01.2015 - 01.2015
- Performed cashier duties and assisted students with finding books and supplies. Greeted customers while entering to the premise. Established or identified price of goods using electronic or other cash register. Received and processed payments by cash, check, credit card and automatic debit. Wrapped and placed purchased goods in bags. Provided information to customers and guests.
Customer Service Representative/Seasonal
Midco Communications
09.2014 - 12.2014
- Provided information about products and services, took orders, calculated charges, and processed billing or payments. Reviewed or made changes to customer accounts. Recorded details of customer contacts and actions taken. Referred customers to supervisors or more experienced employees. Made changes to customers' accounts, such as updating addresses or canceling orders. Located callers orders by tracking them on the UPS website.
Cashier/Temp
Manpower
08.2014 - 09.2014
- Performed cashier duties and assisted students with finding books and supplies. Greeted customers while entering to the premises. Established or identified price of goods using electronic cash register. Received and processed payments by cash, check, credit card and automatic debit. Wrapped and placed purchased goods in bags. Provided information to customers and guests.
Credit Card Case Processor/Contract
Spherion
06.2014 - 08.2014
- Reviewed credit card disputes and processed those using Visa regulations. Performed data entry tasks updating accounts. Prepared, recorded, checked over and proofread correspondence, reports and relevant material. Organized tasks according to urgency. Utilized computer, printer, fax and copier machines. Prepared letters to be mailed to customers with information about their disputes. Answered telephone and electronic inquiries and forwarded telephone calls and messages to appropriate persons as needed.
Customer Service Representative/Temp
Manpower
03.2014 - 05.2014
- Made outbound calls contacting residents of Tennessee to see if they wanted to apply for Tenncare Medicaid. Performed quality control of finished applications and verified info in pre-screening of new applications. Performed data entry services for the company in regard to entering in applicant's information. Managed accurate completion of call logs and successful sign up totals. Mentored new employees.
Customer Service Representative
Wells Fargo Banker Connection
06.2013 - 12.2013
- Worked in the Banker Connection Department assisting bankers with questions or problems with DDA accounts by implementing customer service and multi-tasking skills. Responsible for assisting to resolve issues or start new accounts. Provided information to bankers as per federal and state regulations. Developed and ensured achievement of all department objectives.
Customer Service Representative
Serco Global Services Travel Agency
12.2012 - 03.2013
- Took incoming calls for people needing to change their travel plans or book a trip. Assisted customers when their flight were delayed or canceled. Responded to client's questions, concerns and billing inquiries with highest degree of professionalism. Assisted clients with reservations, transfers and changes. Secured new client sales and retention through exceptional customer service. Provided clients the best travel package deals along with offering prompt, accurate and courteous service to clients.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Provided support in account management and transaction processing to enhance customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Communication Specialist
CSD/Minnesota Relay
10.2011 - 05.2012
- Took, interpreted and translated phone calls simultaneously for deaf clients. Conveyed the meaning and spirit of the hearing speaker using American Sign Language. Maintained a consistent 50 WPM as required. Utilized resources and trainings to increase knowledge of American Sign Language.
Document Imaging Specialist
Information Systems, Inc
10.2007 - 02.2010
- Scanned paper documents and indexed them electronically. Maintained workflows and managed timely and accurate execution to meet processing goals. Preformed quality control by proofing and doing re-scans on scanned documents that were too dark or light to read. Utilized office equipment: Cannon Microfilm Scanner 300 II and a Microscan 400 kip machine. Programs used were ApplicationXtender 5.30 and macro mania 6.5.
- Implemented document imaging processes to enhance digital record management efficiency.
- Continuously improved personal knowledge and skills related to document imaging technologies through regular training opportunities and professional development.
Education
Some College (No Degree) - Secretarial With Word Processing
Interstate Business College
NDHigh School Diploma -
Fargo South High School
Fargo, ND05.1986
Skills
- Childcare management
- Safety compliance
- Developmental assessment
- Lesson planning
Certification
- 08/2013 Customer Service Representative Wells Fargo
- 02/2013 Customer Service Representative Serco Travel Group
- 11/2011 CSD Minnesota Relay
Security Clearance
None Specified
Desired Occupation
Insurance Claims and Policy Processing Clerks
Desired Salary
$35,000 annually (Approx. $16.75 hourly) or more
Desired Job Location
Cass County
Desired Job Type
Mon, Tue, Wed, Thu, Fri, Day, Regular, PT, No, No, Yes
Drivers License
Regular Drivers License
Job Skills
161 skill(s)
Tools And Technology
278 Technology 99 Tools
Typing Speed
None Specified
Personal Information
- Availability: Mon, Tue, Wed, Thu, Fri
- Driving License: Regular Drivers License
Timeline
Daycare Provider
April King
11.2023 - 05.2025
Credit Card Fraud Processor
US Bank
10.2022 - 07.2023
Debit Card Dispute Processor
U.S. Bank Service center
09.2021 - 10.2022
Debit Card Dispute Processor
Robert Half/Contract
03.2021 - 07.2021
Claims Adjudicator
WEX Health Inc
11.2018 - 11.2019
Healthcare Claims Processor
Noridian Healthcare Solutions
11.2016 - 07.2018
Claims Adjudicator/Contract
Siege Enterprises, LLC.
07.2016 - 11.2016
Provider Enrollment Support/Contract
Siege Employment LLC
09.2015 - 07.2016
Imaging Specialist/Temp
Office Team Employment Agency
02.2015 - 06.2015
Cashier/Temp
Manpower
01.2015 - 01.2015
Customer Service Representative/Seasonal
Midco Communications
09.2014 - 12.2014
Cashier/Temp
Manpower
08.2014 - 09.2014
Credit Card Case Processor/Contract
Spherion
06.2014 - 08.2014
Customer Service Representative/Temp
Manpower
03.2014 - 05.2014
Customer Service Representative
Wells Fargo Banker Connection
06.2013 - 12.2013
Customer Service Representative
Serco Global Services Travel Agency
12.2012 - 03.2013
Communication Specialist
CSD/Minnesota Relay
10.2011 - 05.2012
Document Imaging Specialist
Information Systems, Inc
10.2007 - 02.2010
Some College (No Degree) - Secretarial With Word Processing
Interstate Business College
High School Diploma -
Fargo South High School