Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

April Kinzler

Ligonier,PA

Summary

Dynamic leader with a proven track record at Ligonier Paws On Main, adept in operations management and customer service excellence. Spearheaded a public marketing campaign, enhancing brand exposure and profitability. Skilled in inventory control and team motivation, I excel in creating engaging customer experiences and fostering positive relationships.

Overview

15
15
years of professional experience

Work History

Store Manager

Ligonier Paws On Main
09.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer concerns promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Expanded store offerings by integrating and pricing new merchandise.
  • Created and executed visual merchandise layouts to boost customer experience and drive sales.
  • Managed social media posts to enhance brand exposure.
  • Drove public marketing campaign for newly developed product line, yielding positive profits.
  • Coordinated efforts in developing and delivering client-focused business events.
  • Coordinated creation of initiatives to support animal-focused non-profits.
  • Generated attractive and unique enhancements for the store.
  • Managed website product updates and order processing.
  • Engaged with vendors at industry trade shows.
  • Handled vendor communications efficiently.
  • Handled various personal assistant tasks effectively.

Daycare Teacher's Assistant

Ligonier Valley YMCA
10.2017 - 02.2018
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.

Daycamp Director

Village of Minooka
08.2016 - 08.2017
  • Oversaw team of counselors and support team members.
  • Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
  • Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
  • Handled administrative and business management needs for busy day camp with as many as 130 children in attendance each summer season.
  • Organized multiple field trips efficiently.
  • Developed and executed thematic week events.

Part Time Jewelry Sales

Kay Jewelers I
09.2013 - 02.2015
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

Daycare Assistant

Step By Step Daycare
03.2011 - 02.2013
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Full Time Jewelry Sales and Keyholder

JB Robinson Jewelers
02.2010 - 02.2011
  • Opened and closed store to support smooth daily operations.
  • Maintained security of premises by overseeing key access and locking procedures.
  • Assisted customers with inquiries and purchases, improving overall satisfaction.
  • Coordinated with team to organize inventory and restock shelves for better product availability.
  • Facilitated high-value jewelry sales.
  • Provided information about best practices in jewelry upkeep.

Education

Diploma - General Studies

Central Valley High School
Monaca, PA
06.2004

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Operations management
  • Supply ordering
  • Store displays
  • Sales expertise
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Sales strategies
  • Product merchandising
  • Retail sales techniques
  • Sales professional
  • Inventory oversight
  • Retail merchandise quality standards
  • Sales promotions
  • Merchandise planning
  • Advertising and marketing
  • Marketing and promotions
  • Special events

Timeline

Store Manager

Ligonier Paws On Main
09.2021 - Current

Daycare Teacher's Assistant

Ligonier Valley YMCA
10.2017 - 02.2018

Daycamp Director

Village of Minooka
08.2016 - 08.2017

Part Time Jewelry Sales

Kay Jewelers I
09.2013 - 02.2015

Daycare Assistant

Step By Step Daycare
03.2011 - 02.2013

Full Time Jewelry Sales and Keyholder

JB Robinson Jewelers
02.2010 - 02.2011

Diploma - General Studies

Central Valley High School

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April Kinzler