April Knighten
Ponchatoula,LA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient administrative professional well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Division K Minute Clerk
Tangipahoa Parish Clerk Of Court
10.2010 - Current
- Examined legal documents submitted to courts for adherence to laws and court procedures
- Maintained court dockets and updated disposition of cases after court hearings and trials
- Prepared court documents for filing in alignment with established protocols to support compliance
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
- Maintained and updated electronic databases to accurately and securely store court documents
- Contributed to preparation of jury instructions, verdicts and jury forms to support court proceedings
- Assisted court in scheduling hearings, meetings and other events to support seamless operations
- Coordinated courtroom proceedings and enforced adherence to proper procedures
- Answered telephone calls, took messages and transferred calls to appropriate colleagues
- Aided attorneys and court personnel in courtroom
- Updated operational records or licensing information using computer terminals
- Performed routine data entry or document management
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques
- Responded to requests for information from public, other municipalities or state and federal legislative offices
- Researched information in municipal archives upon request of public officials or private citizens
- Prepared court orders and judgments for signature
- Reviewed court documents to process subpoenas, motions and pleadings
- Drafted professional court correspondence to facilitate legal proceedings.
Wedding and Event Planner/Designer
Creative Memories by ASK LLC
05.2011 - Current
- Established working relationships with clients by organizing various events
- Performed event coordination for larger parties and gatherings
- Managed event logistics and operations
- Coordinated schedules and timelines for events
- Coordinated with participating vendors during event planning
- Conferred with event staff at event site to coordinate details
- Performed face-to-face meetings to finalize contract for services and event details
- Corresponded with clients to answer questions and resolve issues
- Managed administrative logistics of events planning, event booking, and event promotions
- Consulted with customers to determine objectives and requirements for events
- Brainstormed and implemented creative event concepts and themes
- Designed and implemented efforts to publicize events and promote sponsorships
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues
- Communicated with catering, lighting and sound companies to obtain price quotes
- Reviewed event bills to confirm accuracy and approve payment
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures
- Inspected event facilities to confirm conformance to customer requirements
- Developed post-event reports to determine the effectiveness of each event
- Arranged availability of audio-visual equipment, transportation and displays for various types of events
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes
- Coordinated florists, photographers, and musicians for events
- Evaluated and selected service providers and vendors according to customer requirements
- Attended conferences and events to stay up to date with industry trends and planning standards
- Created and maintained event expenditures, budgets and timelines in job-related software
- Hired, trained and supervised volunteers and support staff required for events.
Customer Service Representative
C. P. U
04.2010 - 10.2010
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Implemented a web-based system designed for the transportation of goods and services provided to those individuals
- Provided Professional Development Programs in various formats such as video, audio, digital, print, and interpersonal educational programs
- These programs assist potential individuals in areas such as: Effective business-building techniques, valuable leadership principles, and time management expertise
- Assisted with office duties, which included answering the telephone and taking detailed messages and routine tasks the supervisor required
- Trained on different products from top distributors and implemented the quality of the products to various clients throughout the United States.
Customer Service Representative/Retail Sales Associate
TJ Maxx Store
09.2009 - 05.2010
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Responsible for department operations, both merchandising and maximizing profit
- Participates in all operational activities, including visual execution, maintenance and other store support
- Assess the needs of potential customers by providing the appropriate level of service and product expertise in all departments of the store
- Communicated with customers about style, quality, and value of all T.J
- Maxx products
- Maintained high level of customer retention and implemented techniques to obtain new customers and small businesses.
Criminal Records Clerk
Tangipahoa Parish Sheriff's Office
10.2006 - 09.2009
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Demonstrated strong organizational and time management skills while managing multiple projects
- Associated with the creation of fingerprints, police reports
- Record and file tickets, imputed criminal information into the database
- Implemented new policies and procedures, including various initiatives designed to work with others to decrease the paperwork in the office
- Prepared and issued orders of the court, including probation orders, documentation releases, sentencing information, and summons
- Attended and recorded all the sessions in the court.
Education
High School Diploma -
Independence High School Magnet
Independence, LASoutheastern Louisiana University
Hammond, LAInstitute of Wedding & Event Design
Lovegevity University receiving certification -
University of Phoenix
Skills
- Microsoft Office Suite
- Client relations
- Project Management
- Business administration
- Business Management
- Proficient in Word, Excel, Windows-based applications Knowledge in several CRM programs (Oracle, Sugar and SAP database)
- Excellent verbal and written communication skills
- Bookkeeping and documentation skills
- Efficient in all computer-related software and internet programs
- Customer Support and Relations with strong communication and self-confidence
Certification
TWIC ( Transportation Worker Identification Credential)
OSHA ( Occupational Safety and Health Administration, Basic Plus OSHA/
All-Lines Adjuster License
Certified Deputy Clerk
Lovegevity University receiving certification
Institute of Wedding & Event Design
Timeline
Wedding and Event Planner/Designer
Creative Memories by ASK LLC
05.2011 - Current
Division K Minute Clerk
Tangipahoa Parish Clerk Of Court
10.2010 - Current
Customer Service Representative
C. P. U
04.2010 - 10.2010
Customer Service Representative/Retail Sales Associate
TJ Maxx Store
09.2009 - 05.2010
Criminal Records Clerk
Tangipahoa Parish Sheriff's Office
10.2006 - 09.2009
High School Diploma -
Independence High School Magnet
Southeastern Louisiana University
Institute of Wedding & Event Design
Lovegevity University receiving certification -
University of Phoenix
TWIC ( Transportation Worker Identification Credential)
OSHA ( Occupational Safety and Health Administration, Basic Plus OSHA/
All-Lines Adjuster License
Certified Deputy Clerk
Lovegevity University receiving certification
Institute of Wedding & Event Design
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