April Nadeau
Pasadena,MD
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offering excellent communication and good judgment.
Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Ready to offering 30 years' experience in the Photography industry to new position Determined and effective in nurturing client relationships, generating revenue with new accounts and making presentations to prospects.
Overview
1
1
year of professional experience
Work History
Account Specialist
Lifetouch
Hanover, MD
11.2021 - Current
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Placed new customer orders and scheduled appointments.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Documented customer habits and preferences and recommended product and service updates to management.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked independently with minimal supervision.
- Trained new employees on account handling, scheduling and organizing strategies.
- Gained customer trust and confidence by demonstrating a persuasive and composed professional demeanor.
Photography Supervisor
Lifetouch Portrait Studios
Baltimore, Maryland
08.2021 - 11.2021
- Managed and directed external and freelance photographers to deliver on-location photo projects.
- Participated in studio intake sessions to maximize, the success of shoots and sets.
- Managed 13 photographers and provided constructive feedback on projects to improve quality.
- Maintained store equipment, printers, and fax machines.
- Established team priorities, maintained schedules, and monitored performance.
- Delivered training for staff development.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- Business administration
- Financial Management
- Creative merchandising
- Staff Management
- Budgeting
- Organization and Time management
- Analytical skills
- Teamwork
- Conflict resolution
- Computer skills
- Multitasking abilities
- Schedule Management
- Issue investigations
- Microsoft Office proficiency
- Documentation skill
- Recordkeeping abilities
- Business Development
- Product and service sales
- Customer relationship development
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Powerpoint to develop Customer Service & Photography Training programs.
- Achieved learning Photoshop watching online training programs.
- Resolved Photographic and Customer dilemma's, inquiry's and investigations.
- Conflict Resolution - Responsible for handling customer account questions, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Email Customer Service - Professionally processed 60+ emails per day, providing information and service to ensure customer satisfaction.
Timeline
Account Specialist
Lifetouch
11.2021 - Current
Photography Supervisor
Lifetouch Portrait Studios
08.2021 - 11.2021