APRIL KOCH
Chapel Hill,NC
Summary
Salesforce Certified Administrator with 18 years of experience supporting users, gathering requirements, and customizing solutions to meet client needs. Proven strength in stakeholder communication, user adoption, training, and translating business needs into scalable systems. Bringing a deep background in education and client-facing leadership into Salesforce administration with a focus on enablement, process improvement, and support.
Overview
13
13
years of professional experience
Work History
Salesforce Administrator
Independent Project Work
01.2023 - Current
- Configured and managed a Salesforce org to support user workflows, data tracking, and reporting
- Built reports and dashboards to surface insights for stakeholders
- Applied best practices in user access, data structure, and Lightning Experience
Teacher-Mentor, Science & Math
Fusion Academy
01.2021 - Current
- Teach Life Sciences and General Mathematics to 8th-12th grade students in a personalized learning environment
- Collaborate with students and families to identify goals, needs, and areas of concern
- Serve as a trusted point of contact for resolving issues and supporting successful outcomes
- Mentor students in academic and personal growth and collaborate with faculty and staff
Learning Center Program Director
Forgione Tutoring
01.2019 - 01.2021
- Acted as primary liaison between families, tutors, and leadership to gather requirements and resolve issues
- Developed customized learning plans aligned to client needs and goals
- Onboarded, trained, and supported tutors on systems, processes, and expectations
- Led the transition to virtual tutoring during the 2020 stay-at-home order, training users on new tools and workflows
PLTW Biomedical Science Teacher
Chapel Hill - Carrboro City Schools
01.2017 - 01.2019
- Delivered project-based instruction aligned to curriculum standards and career pathways
- Collaborated with cross-functional teams within Career & Technical Education
- Led HOSA club and supported student leadership at the state level
Academic Tutor, Math & Science
Wyzant Tutoring
01.2013 - 01.2019
- Delivered 1,600+ hours of individualized instruction across math and science subjects
- Adapted methods based on user learning styles, progress, and feedback
- Maintained strong client relationships through clear communication and responsiveness
Summer Studies Instructor
Duke TIP (Talent Identification Program)
06.2017 - 08.2017
- Designed and delivered 99 hours of curriculum across two intensive terms
- Managed course materials within budget and coordinated with academic staff
- Supported student engagement through labs, research, and hands-on learning
Education
Master of Education - Curriculum & Instruction
University of Delaware
Newark, DE06-2009
Bachelor of Science - Biology
University of North Carolina
Chapel Hill, NC12-2004
Skills
- Salesforce: User Setup & Access Management, Profiles & Permissions, Reports & Dashboards, Data Management, Lightning Experience
- User Enablement & Support: Requirements Gathering, Stakeholder Communication, User Training, Change Management, Client Success
- Tools & Systems: Smartsheet, Trello, Google Workspace, MS Office, Canvas, Google Classroom, CRM Platforms
Certifications Professional Development
- Salesforce Certified Administrator, 2023
- Trailhead Virtual Bootcamp for New Admins, 2023
- Salesforce Certified Associate, 2023
- Superbadge: Business Administration Specialist, 2024
- Superbadge: Lightning Experience Reports & Dashboards Specialist, 2024
- Fusion Teachers Forward Initiative - Curriculum Foundations & Canvas, 2022
- Project Lead the Way Core Training - Biomedical Science, 2017-18
- Learning-Focused Framework Training, 2009
Timeline
Salesforce Administrator
Independent Project Work
01.2023 - Current
Teacher-Mentor, Science & Math
Fusion Academy
01.2021 - Current
Learning Center Program Director
Forgione Tutoring
01.2019 - 01.2021
Summer Studies Instructor
Duke TIP (Talent Identification Program)
06.2017 - 08.2017
PLTW Biomedical Science Teacher
Chapel Hill - Carrboro City Schools
01.2017 - 01.2019
Academic Tutor, Math & Science
Wyzant Tutoring
01.2013 - 01.2019
Master of Education - Curriculum & Instruction
University of Delaware
Bachelor of Science - Biology
University of North Carolina