Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Kollmorgen

Olympia,WA

Summary

Remote Operations and Administrative Professional experienced with marketing, content creation CRM management, strategic planning and financial management. Utilizes industry knowledge to drive operational efficiency and business growth . Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Overview

19
19
years of professional experience

Work History

Owner/Operations Manager

Safire Connections LLC
05.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed day-to-day business operations.
  • Worked effectively in fast-paced environments.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Skilled at working independently and collaboratively in a team environment.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Produced high-quality podcasts by researching relevant topics and securing engaging guest speakers.
  • Created visually appealing graphics for episode promotion on various digital platforms while maintaining brand consistency across channels.
  • Evaluated emerging technologies in the audio space to consistently improve podcast production quality over time.
  • Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
  • Developed creative themes for events and created related activities to engage attendees.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
  • Oversaw CRM platform updates and maintenance, ensuring optimal performance and minimal downtime.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Created customized marketing materials to increase product awareness.
  • Oversaw marketing communications, advertising and events.
  • Managed annual marketing budgets for multiple clients.

Event Coordinator

Maine Space Conference
01.2023 - 12.2024
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
  • Enhanced brand recognition, executing promotional events that aligned with corporate marketing strategies and goals.
  • Pioneered adoption of virtual event platforms, expanding audience reach amid global travel restrictions.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Implemented protocols and procedures to effectively manage planning process.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Analyzed event costs to identify areas of improvement and cost savings.

Virtual Assistant

Time Etc.
04.2020 - 05.2023
  • Monitored emails, organized inbox, and prioritized messages for clients.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Conferred with customers by telephone, chat or email to provide information.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Managed CRM input, exports and clean up.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Researched topics and events to support clients work agenda and projects.
  • Organized and managed team tasks using Trello. Slack, ClickUp, Monday and Asana.
  • Uploaded files for team use on Google Suite.
  • Managed diverse range of administrative tasks, ensuring timely preparation and submission of documents and reports.
  • Supported financial operations by efficiently handling invoicing and expense tracking, contributing to better budget management.
  • Empowered clients to focus on core business areas by taking charge of administrative and routine tasks.
  • Increased client satisfaction by providing comprehensive support and troubleshooting for technical issues encountered during virtual meetings.

Real Estate Broker

Multiple
01.2019 - 05.2022
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Conducted competitive market analysis to determine optimal pricing for properties.

Marketing Coordinator/Customer Service/Order Processor

Visual Apex
10.2006 - 04.2019
  • Answered general marketing department inquiries.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Tracked and reported on marketing campaign responses.
  • Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Managed multiple priorities effectively, leading to increased productivity within the order processing department.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
  • Handled high-volume periods with ease, maintaining consistent performance under pressure.
  • Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
  • Contributed to process improvement initiatives by identifying areas for potential enhancements within the order processing department.
  • Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Reduced order turnaround time, implementing more efficient data entry techniques.

Education

Master of Arts - Psychology

Canyon College

Bachelor of Science - Psychology

University of Wisconsin, Parkside
Kenosha, WI

Skills

  • Successful Remote Work

  • Project management

  • Operations management

  • Strategic planning

  • Marketing

  • Financial management

  • Business administration

  • Business marketing

  • Consulting

  • Product branding

  • Relationship building

  • Verbal and written communication

Timeline

Event Coordinator

Maine Space Conference
01.2023 - 12.2024

Owner/Operations Manager

Safire Connections LLC
05.2022 - Current

Virtual Assistant

Time Etc.
04.2020 - 05.2023

Real Estate Broker

Multiple
01.2019 - 05.2022

Marketing Coordinator/Customer Service/Order Processor

Visual Apex
10.2006 - 04.2019

Master of Arts - Psychology

Canyon College

Bachelor of Science - Psychology

University of Wisconsin, Parkside

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