APRIL KRATZER
Toledo,Ohio
Summary
Healthcare Administrator proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Group Facility Administrator
DaVita
03.2024 - Current
- Managed daily facility operations, ensuring smooth functioning of the dialysis center.
- Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Developed long-term strategies for continuous improvement in facility performance metrics.
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
- Actively participated in quality improvement initiatives aimed at enhancing overall facility performance metrics.
- Optimized resource allocation with strategic scheduling of staff, equipment, and resources.
- Provided training and mentorship to facility administrators and staff to achieve facility performance metrics.
Facility Administrator
DaVita
05.2021 - 03.2024
- Managed daily facility operations, ensuring smooth functioning of the dialysis center.
- Partner with Regional Operations Director to identify and address employee and patient concerns to drive towards Regional goals and standards
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Developed long-term strategies for continuous improvement in facility performance metrics.
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
- Actively participated in quality improvement initiatives aimed at enhancing overall facility performance metrics.
- Optimized resource allocation with strategic scheduling of staff, equipment, and resources.
Chief Administrative Officer
SAI Group,Inc
11.2014 - 04.2021
- Directs company day to day administrative operations for all divisions of the company home health and assisted living operations
- Review and evaluation of company policies and procedures
- Oversee all departmental managers and operations
- Oversee business development of new assisted living facilities
- Evaluated organizational performance by gathering, analyzing and interpreting data and metrics
- Leveraged data, implemented new technology and revised procedures to support change
- Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues
- Spearheaded change management and strategic turnaround for company during significant restructuring
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure
- Maintained P&L of $25 million annually and shouldered corporate fiscal responsibility.
- Collaborated with executive leadership to develop long-term strategies for sustained growth and success.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Created succession plans to provide continuity of operations during leadership transitions.
- Developed strategic plans for organizational growth, resulting in a significant increase in revenue and market share.
Quality Improvement Manager
SAI Group, Inc
01.2009 - 11.2014
- Collaborates with home health offices and assisted living facilities to ensure compliance with company policy and procedures as well as state, federal, and accreditation regulations
- Develops, plans, and implements Quality Improvement (QI)/Continuous Quality Initiatives (CQI)/ Quality Assurance (QA) measures to facilitate optimal client outcomes and satisfaction
- Reviews and revises agency policy and procedures as needed as industry regulations change
- Oversight of corporate privacy practices
- Corporate Liaison for Accreditation body and provided onsite assistance with all surveys completed by CMS and Accreditation organizations
- Drove continuous improvement initiatives across multiple departments, leading to increased operational efficiency and higher clinical outcomes.
- Managed external audits successfully, ensuring timely certifications and adherence to regulatory requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Reduced customer complaints by effectively analyzing root causes and providing appropriate corrective actions.
- Enhanced team productivity by providing regular training and performance evaluations for staff members.
- Improved overall quality metrics by implementing efficient quality control processes and procedures.
Telehealth Coordinator
SAI Group, Inc,(Americare Home Health)
11.2007 - 01.2009
- Coordinate Telehealth services for home health patients
- Assist with/conducts all marketing programs related to telehealth services in all service areas
- Assist CQI Manager to develop and implement Quality Assurance (QA)/Quality Improvement (QI) measures and programs related to telehealth
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Educated patients and answered questions about health condition, prognosis and treatment
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
LPN Nurse Supervisor
HCR ManorCare
11.2007 - 01.2009
- Provided direct care to patients of the skilled nursing facility
- Reviewed physical needs, monitored patients physical condition, administered approved medications and arranged medical appointments according to assigned standards of medical care
- Monitored vital changes in patient conditions including vital sign/tests assessment
- Documented and recorded patients' health status and nursing care.
LPN Nurse Supervisor
Village at Westerville
09.2007 - 11.2007
- Provided direct care to patients of the skilled nursing facility
- Reviewed physical needs, monitored patients physical condition, administered approved medications and arranged medical appointments according to assigned standards of medical care
- Monitored vital changes in patient conditions including vital sign/tests assessment
- Documented and recorded patients' health status and nursing care
- Participated in inter-disciplinary nursing team meetings to improve policies/procedures and to follow safe practices.
Education
Diploma -
NursingProfessional Skills Institute
Maumee, OH11.2004
Skills
- Leadership
- Quality Improvement
- Program oversight
- Planning and Coordination
- Financial Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Critical Thinking
- Effective Communication
- Active Listening
- Adaptability and Flexibility
- Team building
- Multidisciplinary team collaboration
- Emergency Preparedness
Certification
- FA 365 Preceptor
- CPR Certification current
- Licensed Practical Nurse since 2004
Accomplishments
- Improved DQI Point Place during while covering FA by 60+ points (2023)
- Reduced Northwood CVC rate from 30% down to 4% (2023-2024)
- Obtained accreditation certification for 7 home health agencies in 2011 and successful recertification's in 2014, and 2017.
- Lead Assisted Living team in the onboarding and transition to a new EMR/EHR system
- Lead Home Health team in the onboarding and transition to a new EMR/EHR system in 2011 and 2020
- Collaborated with the CEO and Group President in the opening and licensure of 7 assisted living facilities from 2009 through 2021
- Obtained ACO contracts for Home Health operations with Mercy and UTMC/Toledo Clinic Physician group.
Timeline
Group Facility Administrator
DaVita
03.2024 - Current
Facility Administrator
DaVita
05.2021 - 03.2024
Chief Administrative Officer
SAI Group,Inc
11.2014 - 04.2021
Quality Improvement Manager
SAI Group, Inc
01.2009 - 11.2014
Telehealth Coordinator
SAI Group, Inc,(Americare Home Health)
11.2007 - 01.2009
LPN Nurse Supervisor
HCR ManorCare
11.2007 - 01.2009
LPN Nurse Supervisor
Village at Westerville
09.2007 - 11.2007
Diploma -
NursingProfessional Skills Institute