April Lacina

As a Customer Service Representative, I am responsible for providing an excellent customer service experience, and addressing problems and complaints for resolution. I am a forward-thinking team player that engages with the customer, and the customer service team, to get the best outcome. I have proven experience managing multiple software and computer programs simultaneously while maintaining composure and delivering an exceptional level of customer service. I incorporate my passions for the Patagonia company purpose, “We're in business to save our home planet”, into my daily actions.

As an Independent Sales Representative, my responsibilities include generating leads and driving sales through prospecting and cold calling, opening new accounts, order processing, building and maintaining client relationships, resolving complaints, and participating in trade shows.

As the owner and Massage Therapist for Luna Massage and Bodywork, I provided services to promote health and wellbeing. I have extensive experience with the duties involved in running a business, providing excellent customer service, and driving sales of services and products. I am trained in Massage Therapy, Reiki, Yoga, Hypnotherapy, Meditation, and Breathing Techniques.