April Lamb
Gretna,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medicaid Eligibility Specialist
Conifer Healthcare Solutions
12.2006 - Current
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Provided support to colleagues, sharing expertise on complex cases and assisting in the training of new team members.
- Participated in ongoing professional development opportunities to stay informed about industry trends and maintain proficiency in job-related skills.
- Effectively communicated with diverse populations seeking assistance, demonstrating empathy while maintaining professionalism throughout interactions.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Registrar
Meadowcrest Hospital
03.2001 - 08.2005
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Streamlined the registration process for increased efficiency and reduced wait times.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ05.2021
Skills
- Application processing
- Eligibility Determination
- Policy Interpretation
- Medicaid knowledge
- Data Entry
- Excellent Communication
- Organizational Skills
- Time Management
- [Software] proficient
- [Number] wpm Typing Speed
Certification
- Certified CAC
Timeline
Medicaid Eligibility Specialist
Conifer Healthcare Solutions
12.2006 - Current
Patient Access Registrar
Meadowcrest Hospital
03.2001 - 08.2005
Associate of Arts - Business Administration
University of Phoenix