April Lambert
Kankakee,IL
Summary
Dynamic Manufacturing Production Associate with proven expertise at The Magnum Ice Cream Company, excelling in machine operation and quality control. Recognized for enhancing team performance through effective communication and training. Committed to safety standards and consistently meeting production targets, demonstrating a strong work ethic and attention to detail in fast-paced environments.
Knowledgeable [Desired Position] with robust background in manufacturing production. Possesses hands-on experience ensuring seamless operations and maintaining high-quality standards. Demonstrated expertise in operating machinery and optimizing production processes.
Skilled manufacturing professional with solid experience in production processes and quality control. Strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Expertise in machine operation, assembly line procedures, and safety protocols. Known for reliability, attention to detail, and commitment to team success.
Overview
33
33
years of professional experience
Work History
Manufacturing Production Associate
The Magnum Ice Cream Company
08.2020 - 10.2025
- Operated machinery for ice cream production, ensuring adherence to safety and quality standards.
- Collaborated with team members to optimize workflow and reduce downtime during production shifts.
- Conducted routine equipment inspections, identifying maintenance needs to minimize disruptions in operations.
- Trained new associates on safety protocols and efficient production practices to enhance team performance.
- Assisted in troubleshooting production issues, facilitating quick resolution to maintain output targets.
- Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
- Assembled products according to changing daily work orders and specific customer needs.
- Participated in troubleshooting efforts when problems arose during the manufacturing process in order to minimize disruptions to production schedules.
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork.
- Improved product quality by adhering to strict quality control measures, conducting inspections, and promptly addressing any issues.
- Assisted with the implementation of new manufacturing technologies, including training fellow associates on proper usage and maintenance procedures.
- Assembled products to meet production requirements and daily established quotas.
- Inspected products and machines to maintain quality and efficiency.
- Utilized hand tools and machinery to safely complete assembly processes.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Loaded and unloaded materials from conveyor belts to support continuous production.
- Organized work to meet demanding production goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Office Manager
Town And Country Grocery
04.2014 - 05.2020
- Led daily office operations, ensuring efficient workflow and resource allocation.
- Managed vendor relationships, negotiating contracts for cost-effective services.
- Implemented office policies and procedures to enhance productivity and compliance.
- Trained and mentored junior staff, fostering a collaborative work environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for [Number] employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Customer Service Representative
Walmart
04.2004 - 05.2011
- Resolved customer inquiries promptly, ensuring high satisfaction and retention rates.
- Trained and mentored new staff on company policies and best practices.
- Identified process inefficiencies, proposing solutions to enhance service delivery.
- Managed escalated customer issues, providing effective resolutions in challenging situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assembly Line Production Worker
GNB Technologies
06.1997 - 04.2003
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
- Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
- Increased product quality through thorough inspection of assembled items before packaging.
- Followed protocols to enhance protection and maintain safe work environment.
- Assisted quality assurance by inspecting items and removing defective parts.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Followed outlined specifications to implement assembly plans.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Utilized safety devices and procedures to protect personnel and equipment.
Cashier
Walmart
07.1992 - 07.1997
- Processed customer transactions efficiently using POS systems.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Trained and mentored new cashiers on operational procedures and best practices.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Increased sales of promotional items by informing customers about current offers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Kankakee High School
Kankakee, IL06-1986
Skills
- Packaging and labeling
- Assembly line proficiency
- Production scheduling
- Computer-aided manufacturing
- Lockout and tagout procedures
- Hazardous materials handling
- Machine operation
- GMP compliance
- Assembly line experience
- Attention to detail
- Teamwork and communication
- Strong work ethic
- Computer skills
- Following instructions
- Positive attitude
- Good communication
- Visual inspection
- Safety standards compliance
- Safe machine operation
- Punctual and reliable
- Heavy lifting
- Production line work
- Parts assembly
- Assembly line operations
- Pallet jacks
- Flexible schedule
- Workstation equipment monitoring
- Inventory and stocking
Timeline
Manufacturing Production Associate
The Magnum Ice Cream Company
08.2020 - 10.2025
Office Manager
Town And Country Grocery
04.2014 - 05.2020
Customer Service Representative
Walmart
04.2004 - 05.2011
Assembly Line Production Worker
GNB Technologies
06.1997 - 04.2003
Cashier
Walmart
07.1992 - 07.1997
High School Diploma -
Kankakee High School