April LaMont
Union,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Public Record Coordinator Assistant
Washington Department Of Fish And Wildlife
Olympia, WA
08.2024 - Current
- Conduct eDiscovery searches for responsive and sensitive records.
- Analyze law enforcement video footage for confidential material.
- Analyze records for all programs in WDFW, including enforcement, and have a good understanding of the policies and sensitivity within each of those programs.
- Manage workload utilizing Excel, Outlook, and SharePoint.
- Supply relevant records directly to the coordinator upon review.
- Ensure compliance by staying informed about RCW 42.56 updates.
- Maintain close contact with the coordinators, records analysts, and the public records officer to ensure accurate and timely correspondence to records requests.
- Oversee numerous projects simultaneously
Field Engineering Support Specialist
Mason PUD 3
Shelton, WA
08.2023 - 03.2024
- Provided engineering support to the design team throughout all phases of the project lifecycle.
- Selected most appropriate components to complete designs.
- Tested and inspected existing electrical systems to identify any potential hazards or problems.
- Assisted with the development of technical documents related to product designs and installations.
- Created detailed drawings of electrical components, including wire and transformer size. Determined if a new pole needed to be guyed and anchored.
- Rejected power poles and any attachments failing to meet expectations.
- Reported and tracked deviations from quality standards and recommended corrective action to appropriate personnel.
Customer Service Field Representative
Pud 3
Shelton , WA
09.2021 - 08.2023
- Resolved customer complaints quickly and efficiently.
- Maintained accurate records of customer interactions using computerized tracking systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed payments over phone and set up recurring drafts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Pulled and booted (disconnected) power meters due to non-payment.
- Meter audit to ensure the meter location was up to date in our mapping system and to make sure no meter tampering was taking place.
Forms and Records Analyst 3
DCYF
Olympia, WA
04.2017 - 09.2021
- Examined incoming requests for compliance with state laws, case laws and agency policy.
- Assessed and compiled records that pertained to the scope of the request, sending appropriate responses to the client explaining the release and or redactions of records in accordance with RCW's and WAC's.
- Interacted professionally with internal and external customers.
- Entered records requests, uploaded correspondence and appropriate comments into agencies tracking system.
- Maintained my own workload while having the ability to work in a high volume and stressful environment.
- Maintained close contact with external parties such as attorney generals regarding specific disclosure matters.
- Researched complex cases involving multiple parties or multiple issues to provide accurate decisions on appeals.
Waitress, Cashier, Customer Service
Little Creek Casino & Resort
Shelton, WA
08.2008 - 11.2014
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
- Followed strict security protocols when handling large sums of money.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed cash drawer according to established accounting guidelines.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Input customer data into reservation systems and updated to reflect room changes.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
Education
GED -
Shelton High School
Shelton, WA06-2008
Some College (No Degree) -
Olympic College
Bremerton, WASkills
- Multitasking
- Adaptability and Flexibility
- Reliability
- Teamwork and Collaboration
- Effective Communication
- Time Management
- Professionalism
- Task Prioritization
- Quality Assurance
- Self Motivation
References
References available upon request.
Timeline
Public Record Coordinator Assistant
Washington Department Of Fish And Wildlife
08.2024 - Current
Field Engineering Support Specialist
Mason PUD 3
08.2023 - 03.2024
Customer Service Field Representative
Pud 3
09.2021 - 08.2023
Forms and Records Analyst 3
DCYF
04.2017 - 09.2021
Waitress, Cashier, Customer Service
Little Creek Casino & Resort
08.2008 - 11.2014
GED -
Shelton High School
Some College (No Degree) -
Olympic College
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